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genesis1_one's avatar
8 years ago
Solved

Battlefield 4 Causing Laptop to Crash

Hello,

I'm experiencing a problem with Battlefield 4 and my laptop turns off without warning after about 5 - 10 minutes of game time. I found that I can play the game with no power brick plugged in and running directly from the battery. Obviously the battery won't last more than one game. I tried plugging the power brick back into the laptop part way through a round and within 10 minutes the laptop goes dead without warning. I ordered a new power brick and just tried it out and I experienced the same problem. Note, this only happens with Battlefield but I don't play any other games.

Now, I've done some research on this and have found that people were having issues with PSUs on their PCs and replacing them fixed that. This being a laptop, I don't have that option. I've tried various other fixes. Things like changing settings in Origin, running game on all low settings, monitoring heat, added a user config file to the BF4 folder, even pulled the memory and re-seated it (memory is new within a year).. Nothing has worked yet.

I've pulled up Event Viewer to see what that give me and this is what has come up every time this has happened.

The General Tab Shows: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Details Tab:

  
-Provider
   [ Name]Microsoft-Windows-Kernel-Power
   [ Guid]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
  
 EventID41
  
 Version3
  
 Level1
  
 Task63
  
 Opcode0
  
 Keywords0x8000000000000002
  
-TimeCreated
   [ SystemTime]2018-05-01T01:05:46.092909900Z
  
 EventRecordID42832
  
 Correlation
  
-Execution
   [ ProcessID]4
   [ ThreadID]8
  
 ChannelSystem
System Specs attached.. It's an Asus Laptop Running Windows 8.1.
I would really appreciate anyone that can give me some help on this..
Thanks a million,
 
Mike
  • genesis1_one's avatar
    genesis1_one
    8 years ago
     

4 Replies

  • @genesis1_one This could also be due to dust and it is over heating. Do you have your laptop on a cooling mat and checked the underside vents for dust. With my 3 laptops for email etc I am able to remove the underside and take a can of air and blow the dust out when it is needed.

  • genesis1_one's avatar
    genesis1_one
    8 years ago
    I'll look into it. I do have it on a cooling pad. As I mentioned though, this only happens when I have the laptop plugged into the AC charger. The game will run fine with just the battery. I'll only get one game running just the battery though.
  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    8 years ago

    @genesis1_one Ahh sorry my bad it could well be a issue then with the charger can you get a replacement charger to test it out? If it was the power supply , video card etc blowing out it would do it on battery as well.

  • genesis1_one's avatar
    genesis1_one
    8 years ago
     

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