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Lpr3z's avatar
Lpr3z
Seasoned Novice
11 years ago
Solved

Battlefield 4 has stopped working

Hi All,

the last couple of days has seen my Battlefield 4 play for approx 1 min then I get the 'Battlefield has stopped working' error mesg and the game closes.

reinstalled it all last night and it is still happening.

anyone come across this recently or can anone shed any light on why it may be happening.

running i7, ati 6870, 16gb ram

many thx

battlefield 4

15 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Go to Reliabilty History, find the report and post it here.

    Latest drivers?

    Does rename your BF4 "PROFSAVE_profile" with .BAK  do anything?

  • Lpr3z's avatar
    Lpr3z
    Seasoned Novice
    11 years ago

    Hi,

    no idea where to get the report from, where is reliability history?

    where can i find the prosave file?

    just updated to the beta drivers and now it creashes on the map splash screen

    thx for the help...

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    If you go to Start and type "Reliability" it'll pop up.

    Same goes for 8 / 8.1  just start typing at the Start page

    Find the crash, right click and view tech details.

    ( I ask for this because sometimes it's easy to spot a smoking gun driver issue... if it doesn't have a ***.DLL file associated it's pretty much useless to me)

    C:\Users\>>user>>\Documents\Battlefield 4\Settings.

    C:\Users\>>user>>\Documents\Games\Battlefield 4\Settings.

  • Lpr3z's avatar
    Lpr3z
    Seasoned Novice
    11 years ago

    please see below:

    this was from last night as tonights are not listed.

    Description
    Faulting Application Path:    G:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    bf4.exe
    Application Version:    1.2.0.2
    Application Timestamp:    537eb51a
    Fault Module Name:    atidxx64.dll
    Fault Module Version:    8.17.10.545
    Fault Module Timestamp:    53507ed6
    Exception Code:    c0000005
    Exception Offset:    0000000000298c5d
    OS Version:    6.1.7601.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    dc75
    Additional Information 2:    dc751a634e35056b200c6d205d756e89
    Additional Information 3:    d018
    Additional Information 4:    d0181aca7389fed306459d90034d7786

    Extra information about the problem
    Bucket ID:    33326188

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    atidxx64.dll

    ATi Driver

    ((Sorry I copy and pasted this... so some of it is duplicate... my fingers get tired ya know? :P ))

    ---- You could try renaming your PROFSAVE_profile first.

    ---- Install latest AMD drivers  (or beta)

    http://support.amd.com/en-us/download

    ---- If still no.. Try uninstalling and installing agian

    http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

    ---- If still no

    Try this. If you aren't used to Safe Mode or scared of BSOD don't do it.

    Uninstall your AMD drivers per the official method (Control Panel)
    Restart into Safe Mode
    Run DriverSweeper
    Restart
    Install Latest Drivers

    http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

    If you have a BSOD on restart. Go back to Safe Mode. Go to System->Device Manager->Display Adapters Remove them, restart.

    Safe Mode /w Networking will save the day

    Be careful

  • Lpr3z's avatar
    Lpr3z
    Seasoned Novice
    11 years ago

    Hi,

    renaming the profsave files did the trick....many thanks

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    C:\Users\>>user>>\Documents\Battlefield 4\Settings

    PROFSAVE_profile

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Renaming it a method of removing it without removing it 😉

    PROFSAVE_profile.BAK

    Encase something OMFG MY LIFE WAS ON THERE or something... never know lol

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