Ok, here are some steps you can try that can minimize the occurrence of this problems:
- Uninstall the Plugin (in control panel>uninstall) then delete the containing folder placed in: C:\Program Files (x86)\Battlelog Web Plugins
Fix for Mozilla FireFox:
- Install the latest plugin
- go to Addons (Firefox menu) -> Plugins
- Search for ESN AND Battlelog
- Set both to: always activated
- close firefox, start it again and it should be fine then
For Chrome:
-Clear Browsing Data ( Settings/Privacy )
-Reinstalling the plugin by logging to Battlelog again
-In the search bar typing the following command: chrome://plugins
-Checking the box Always allowed for ESN Sonar API and Battlelog Game Launcher
-Restarting the Browser
-Log back into Battlelog via Origin (Play from Battlefield4 icon )
-Join a Server
For Internet Explorer 11
-Restart IE 11
-From Internet Options/General tab -> Clear Browsing data -> Delete button
-From Security tab, slide the bar to bottom -> Medium Protection
-In Trusted Sites -> .battlefield.com should be added along with battlelog.battlefield.com/bf4/ and battlelog.battlefield.com/bf3/
-It will require a System Restart in order for the 7 step to be applied.
-Log in again into Battlelog and download again the plugin.
-Join a server.
First, do this steps: http://help.ea.com/en/article/battlefield-4-punkbuster-troubleshooting/
Also, try this additional steps, if the above does not work:
1. Open windows firewall
2. Click advanced settings( on the left) and then inbound (also left)
3. Find PnkbstrA.exe and PnkbstrB.exe (if you have two of both, its fine)
4. Right click on each of them>properties>programs and services
5. Make sure that "all programs that meet the specifications" is checked
6. Then go to the "Advanced" tab and check all 3 boxes. Domain, Private and Public.
7. REMEMBER TO DO THIS FOR ALL PnkBstr Files. Then save and quit.
8. Go to C:\Program Files (x86)\Origin Games\Battlefield 4 and delete "Pb" folder.
9. Go to these 2 links:
http://websec.evenbalance.com/downloader/download.php?file=1
http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe
10. Download and install both
11. Run Pbsetup.exe (the first link)
12. Add a game (eg. bf4)
13. Check for updates.
-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe, right lcik and select RUN AS ADMINISTRATOR . Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.
Still doesn't work then....
-Update your Microsoft .NET framework.
http://www.microsoft.com/en-us/download/details.aspx?id=17851
Make sore your drivers and updated.
Get sure that you have disabled all ad and application blocking software in your browser and using the latest version of Adobe Flash.
For Battlefield on PC, please enable the following online ports on your connection:
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.
Also see this EA Help article for information on opening TCP or UDP ports: http://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/
If this helps, please click the white XP button and to give me some XP.
If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.
I think there is something more to it. I have tried disabling the firewall, opening the ports, DMZ, reinstalling the plugins, toggling the upnp setting, etc. Its not a problem with the web plugin as I can see the pings in battlelog. As far as I can tell on my end its either a firmware issue with my router or the isp is blocking something. I heard some isps block small packets maybe that is whats going on.
I got my ping back after I made sure there was enough of RAM available.
at least 1gb must be unused I think.
hey .. I tried all of it didnt work ... after a few days connected throw my friend's router ping was there .. so the problem for me is with my router ,, if I reboot it every thing will be ok but I need this router version cuz its the best for gaming .. so is there any experts to figure out what should I do with the router other than reset or reboot ??
Thanks
Sorry for replying to an old post, but this issue still happens, this was a thread high up in search results, and having suffered from the problem I eventually found a fix that worked for me. So here's a possible solution:
Here's the problem:
In Battlelog, all you get is a dash '-' where there should be pings against games
In BF4, where everyone else has a ping, you've just got a dash '-'
And... some servers kick you because you're not reporting a ping.
First: check if you've got the right problem:
To fix the problem:
It's something to do with your TCP/IP setup, and this solved mine:
A bit more info...
The solutions offered online include: reinstalling the whole game, punkbuster, origin client etc; forwarding ports, doing firewall things etc. For me, none of these worked. They probably did for some people.
However, the hint for me came when I realised that my browser (Chrome) was trying to contact http://127.0.0.1:3125 to get the ping numbers for Battlelog, and to do that it wanted the Origin client open. In other words - it had nothing to do with the game or punkbuster, but just the Origin client. I thought I might be able to ping the Origin client (silly me), but ended up on this page:
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/ping-to-loopback-interface-fails-general-failure/103b7ebf-1072-e011-8dfc-68b599b31bf5?auth=1
... which had the solution.
