Battlefield 4 Premium Does Not Work on XBOX One
I purchased the Premium pack for XBOX One, but have encountered several issues. I have resolved very little but here is where I am.
* At purchase the download content for Camo, Dog Tags, and Battlepacks worked correctly.
* The Maps did not download. I resolved this by downloading individually, however this only worked for Naval and Dragon. I obtained China and Second by using a fix I found on a post by going to the store, trying to purchase them individually and then they downloaded.
* None of the MAPS or the expanded game types work at all. I have yet to play a new map or game type. When I click on any expanded game type, e.g. Capture the Flag, Air Superiority, etc. it says I need to buy the Premium Package, yet when I click on it, it tells me I already own it and can access in my games and apps- which is not accurate.
* I have also tried other avenues using server searches with filters- and I can locate CTF games but they will not load.
Right now I am frustrated because I am not technically unskilled or usually unable to locate a fix by searching posts, etc. However, I have met my match on this one because I have tried everything I can and am left feeling like I spent $40+ dollars on something that doesnt work..
As a footnote to add insult to injury, EA Hub subscribers are supposed to get a 10% discount on the expansion packs or on premium add-on, which I did not.
Can anyone shed some light or tell me how to resolve this? I dont want a refund, I want it to work!.
Thanks in advance for your time and assistance.
SOLVED!!!!!
I had a chat with an EA tech rep this morning and was able to resolve this issue. Hopefully this message will help others going through this same frustration.
1. On your XBOX One console-
a. Go to Settings
b. Click on NETWORK
c. Click on ADVANCED SETTINGS
d. Click on ALTERNATE MAC ADDRESS
e. Click on CLEAR---- (here is the important part!!! make sure you follow this part carefully!!!)
f. Do NOT repeat NOT restart the Console as it will tell you to do. Simply hit the power button and shut off the console.
g. Unplug the console from the wall outlet and wait two minutes for the cache to clear.
h. Plug it back in and go enjoy the game.
When I did this and logged back in to BF4 I had a window notification popup that showed all 4 map packs are now "unlocked". I now have access to the Maps and to the Game Types.
Hope this helps some other peeps- because I know it has been a source of frustration for me!
Thanks for the help. Have a great day and I will see you on the battlefield. HUA!!!
