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Anonymous's avatar
Anonymous
12 years ago
Approved

Battlelog won't acknowledge installed update

I encountered a problem to which I haven't found a solution anywhere yet. I go to Battlelog and I see the blue arrow on the top, indicating an update. I click on it, and in Firefox I can download th...
battlefield 3
Anonymous's avatar
Anonymous
12 years ago
Approved

I use firefox and everytime I download the plugin successfully even after restarting my browser and computer it still thinks that I haven't downloaded it...  I am getting really frustrated with this.  I need help please.

EA_Dennis's avatar
EA_Dennis
Icon for EA Staff rankEA Staff
12 years ago

Hi hellknightfire,

 

If you are asked to install the plugin again after restarting your browser or refreshing the Battlelog tab, it's most likely that the required plugins are not enabled (or that you've installed an outdated version). Please check that the browser plugin is enabled in Firefox. To do so, please click on Addons in the menu, then select Plugins. Make sure that ESN Launch Mozilla Plugin 2.1.3.0 as well as ESN Sonar API 0.70.4 are enabled.

 

Please let us know if this helps.

Thanks.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I can't find the ESN Sonar addon.  I have the ESN Launch Mozilla Plugin2.1.3.  Where can I download that?  Please let me know, thanks!

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      One other thing i'd like to mention is that I got a spam of Es launcher 6 or whatever it is and I am guessing that is from the DDOS attacks occuring with EA?  Sent me like 250 error messages...

      • EA_Dennis's avatar
        EA_Dennis
        Icon for EA Staff rankEA Staff
        12 years ago
        @hellknightfire wrote:

        One other thing i'd like to mention is that I got a spam of Es launcher 6 or whatever it is and I am guessing that is from the DDOS attacks occuring with EA?  Sent me like 250 error messages...

        Where do you get that spam? I would suggest completely uninstalling and re-installing the browser plugin. Seems like there is something messed up.

        Close all open browser windows, open "Uninstall a program" within Window's control panel then uninstall "Battlelog Web Plugins". Afterwards please check if C:\Program Files (x86)\Battlelog Web Plugins was removed completely. Then open Battlelog and download/install the latest web plugin setup file again. Reload your browser window and check if Battlelog recognizes the plugin, if not, take another look at the plugins for Firefox. 

        You could also try it with another browser temporarily, to check if it's a general issue or just something regarding Firefox.

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