Pre order code not working saying invalid please contact me by email
@KingLazyKat Hi, in this case support can't directly assist. However we are investigating the code issues.
Can I check that you're in North America? This issue mostly seems to affect NA users, but I want to be sure we're not misisng the issue in any other regions.
Thanks for the post and sorry for any frustration caused.
Answer HQ is a community based public, mostly technical, support forum. Your fellow gamers on this forum don't have access to your account in any way. To get direct support contact an EA Advisor directly! You will have to go to:
http://help.ea.com/en/contact-us/new/
First, select the game:
Then select your platform:
Now select and describe your problem (or as close as you can get):
You will now get shown the most optimal way to contact EA with your given problem:
The available methods depend time of day, time of week and holidays in the country selected in the selector in the top right corner:
Changing the above language to United States or similar countries with large support departments can sometime make live chat appear if it's not available in your country.
If the ways to contact EA or the live chat or similar does not appear try another browser, disabling browser addons/extensions or internet security applications which might be blocking it, clearing the browser cache and temporary files or try it in a private browser tab.
I hope this guide helps you properly contact a EA representative.
Community Admin@KingLazyKat Hi, in this case support can't directly assist. However we are investigating the code issues.
Can I check that you're in North America? This issue mostly seems to affect NA users, but I want to be sure we're not misisng the issue in any other regions.
Thanks for the post and sorry for any frustration caused.
Community AdminGood stuff. Thanks for the confirmation, and sorry for any frustration caused by the initial issue.
Hi
I am from the UK. I have preordered BF1 on amazon. I have received the game and an email from amazon saying i have been given a bonus code becasue i pre ordered. I went to redeem codes on my ps4 but it also says that invalid code or someone used this code previously.. So it seems a similar issue from an other country. And i dont know what to do now. Amazon i can not contact. EA also has not got any helpline so it seems noone cares about customer care.
