Hello @1ae8c55e34c0f608,
Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.
This is the official EA policy.
Check out the link below for more details.
How to get a refund for EA games
Best regards,
danisoff
Hi danisoff,
thanks for your reply.
As explained, I had reported the game with bugs cannot be fixed within 2 days. There was no feedback and no solution from EA.
I understand your company policy but pls concern, up to now I don't have any support from EA to fix the bugs. I just want to play the game, please give me your solution.
B.rgds
Andy Wong
I do not work for EA, I can only recommend the usual steps that you have most likely tried. You can try reinstalling your game and updating your CPU and GPU drivers. You should also check for Windows updates and check for updates for the EA app.
Best regards,
danisoff
