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Mozzy4Ever's avatar
Mozzy4Ever
Rising Novice
11 years ago

BF4 & Video driver caused BSOD

Blue screened while playing BF4, ran WinDbg to found out the culprit and a WIN7_DRIVER_FAULT from playing BF4 caused the problem. Full memory dump can be found below.

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`01c51000 PsLoadedModuleList = 0xfffff800`01e94890
Debug session time: Sun Jan 25 11:04:18.267 2015 (UTC - 6:00)
System Uptime: 5 days 21:41:14.311
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffd7018).  Type ".hh dbgerr001" for details
Loading unloaded module list
......................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80071a9028, b0800000, 40151}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80071a9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  bf4.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

STACK_TEXT:  
fffff880`01f4ab88 fffff800`01c1aa3b : 00000000`00000124 00000000`00000000 fffffa80`071a9028 00000000`b0800000 : nt!KeBugCheckEx
fffff880`01f4ab90 fffff800`01ddd4b3 : 00000000`00000001 fffffa80`06ebba60 00000000`00000000 fffffa80`06ebbab0 : hal!HalBugCheckSystem+0x1e3
fffff880`01f4abd0 fffff800`01c1a700 : 00000000`00000728 fffffa80`06ebba60 fffff880`01f4af30 00000000`74375200 : nt!WheaReportHwError+0x263
fffff880`01f4ac30 fffff800`01c1a052 : fffffa80`06ebba60 fffff880`01f4af30 fffffa80`06ebba60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`01f4ad80 fffff800`01c0de8f : 00000000`62191bf0 00000000`00000001 fffff880`01f4afb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`01f4adc0 fffff800`01cc676c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`01f4adf0 fffff800`01cc65d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`01f4af30 00000001`40623453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`6a64f568 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000001`40623453


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_authenticamd_processor_cache

FAILURE_ID_HASH:  {8bb1abe1-5cc5-4642-921b-5e3d4790100e}

Followup: MachineOwner
---------

I'm running a GTX 570 with driver version 347.25 (currently the most up to date)

2 Replies

  • Have you tried to play another BF4 game since this and if so please also post a WinDbg report for that even if it did not cause a crash.

    -----------------------------------------------------------------
    Thank-you
    Killerwhal812
    Marshall

    If I or Anyone helped in any way please in return make the time to award then with XP please.
    If I solved the problem please press 'Accept as Soloution' next to my post so others know of the soloution.

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    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Mozzy4Ever's avatar
    Mozzy4Ever
    Rising Novice
    11 years ago

    I have played Rift, LoL, Tera, Diablo 3, Infestation Survivior Stories, Arma 2 OA, DayZ, War Thunder. None of them have caused a bluescreen.

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