BF4 causes reboot
Hello, This has been a problem since the beta but has not seemed to be fixed. I can play for a random amount of time (sometimes hours sometimes minutes) when suddenly my machine will reboot on its o...
Forum Discussion
I had to post this just to show off the caliber of support. This last guy that closes my case claims to have read it, yet in my second note I mention we went through the clean boot option and yet he still instructs me to do it. I guess it cost extra to pay staff that can actually read...
Ill probably start posting the chat transcripts and gathering all this crap up. What was that youtube video about some airline breaking guitars?
CLOSED
10833888
12/20/2013
BATTLEFIELD 4
NOTES (9)
CLOSED
BF4-Crashing after 5-15 minutesCONTACT
YOU: Dxdiag file as requested
12/06/13 at 08:56 pm
YOU: Unfortunately the conversation with support did not fix the problems. The game still crashes after a random amount of time.
During the last support conversation we tried to fix the installation of Battlefield 4 Digital Deluxe, clear temporary files and cookies.
12/06/13 at 09:49 pm
YOU: After disabling origin in game the game still crashes after 8-15 minutes of gameplay.
http://answers.ea.com/t5/Battlefield-4/BF4-causes-reboot/m-p/1851723#U1851723
12/06/13 at 10:35 pm
YOU: The 3rd support staff had me connect with the expert team and they suggested trying a clean boot. This had no effect. The machine I am running litterally has nothing but gaming software on it so the only processes started other then the ones Microsoft uses were Alienware/Dell software, Creative labs audio software, Intel, HP print software, Mad Catz (keyboard), nVidia and steam.
The 4th support staff which closed this ticket out as resolved when it wasnt had me run the game in Vista SP2 compatibility mode which did not fix the problem.
12/07/13 at 01:35 am
YOU: I am adding this post because every support person I talk to has me describe the problem over and over again.
When I play battlefield 4 the game loads fine I can play without issue but after a random amount of time the game causes my entire computer to reboot. Below are two links to videos of this happening TODAY.
http://www.twitch.tv/thestalkingwolf/b/485409270
http://www.twitch.tv/thestalkingwolf/b/485393455
12/07/13 at 01:52 am
YOU: Well Jennifer just told me too bad after advising me that the problem was clearly my drivers because they are the version from Nov 14th instead of 19th, yet she seems to have overlooked that this problem has been going on since the beta...
JonDennis couldnt even take the time to read the problem before asking if it was a connection issue at least he pulled it out of the fire by escalating to tier 2 after reading the whole thing.
12/07/13 at 03:45 am
YOU: No word yet from support and I am missing the premium event this weekend which I paid for. I saved up XP passes for the even so I could get 300% exp this weekend but I cannot play because this issue is unresolved.
12/08/13 at 08:39 pm
YOU: I went to log in to the game now to play despite hard rebooting my pc after 15 minutes of play in hopes to take some advantage of the double exp weekend but now I cannot connect to any server since all the testing yesterday with customer support.
12/09/13 at 06:40 am
ADVISOR: Greetings,
Thank you for contacting Electronic Arts customer support!
I have seen your chat and I would request you to please follow some trouble shooting steps which will further help you resolving your issue.
1) https://help.ea.com/article/ending-background-tasks
2) https://help.ea.com/article/clearing-your-browsers-cache
3) please follow these steps.
1. Go to My computer .
2. Open C drive.
3. Open Program files.
4. Open Origin Folder.
5. Right click on the folder with Origin icon named as Origin.
6. Go to properties.
7. Click on compatibility tab.
8. Check/Tick the option “ Run this program as administrator “.
9. Click apply and then Ok.
10.Repeat the steps from 6 to 9 for the folder with the name and origin icon “OriginClientService” and “OriginLegacyCLI”. 11. Now try to run the game.
4) 1. Double click on "My Computer"
2. Double click on the C: drive
3. Double click on the "Windows" folder.
4. Double click on the "Temp" folder.
5. Hold the "CTRL" key and tap the "A" key to select all.
6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
5) I would suggest that you try running your system using the Windows clean boot option. That way you would be able to locate any program that might be interfering with the game.
The instructions for clean booting your operating system can be found at the below link: -
http://support.microsoft.com/kb/929135
Please follow the steps given above .
Have a question about a game? Running into a tech issue? Check out Answer HQ at "http://answers.ea.com/" to get answers from our community of gamers and experts. As always, please feel free to reach out to us at help.ea.com if you have any further questions.
First agent of the day caught to new things to test out. First turns out punkbuster did not reinstall correctly the last time and PnkBstrB service was not running. Though I doubt that was the cause of any significant problem such has a hard reboot of my pc.
The second was setting affinity for my i7 from 12 cores to 2 cores. Worth a try and something new.
Also checked my UOTrace but no issues, which it is extremly unlikely that any routing issue would cause my pc to reboot.
Play tested and 28 minutes into a multiplayer game, hard reboot.
Lets check my luck with agent #2.
Oh man... LOL!
Ian
Thanks for contacting EA Customer Experience, my name is Ian Benedict. How may I assist you today?you
hello ian my case number is 10833888Ian
I see. How can I help?you
the problem is not fixed yetYour chat transcript will be sent to ************ at the end of your chat session.
Ian
I see. Can I have your full name and email address. Thanks.you
******* and the email I use for EA is ************Ian
Thank you Chris.Ian
I was checking on the case and it seems you have provided us with the UO Trace results.you
yesIan
Thank you for that.Ian
Since you have provided us with the results we will now be forwarding the case to the Specialists for investigation. They would be responding to you via email.you
Just to let you know that you are the 4th support specialist that has said they would forward this to the expert teamyou
I haven been waiting for weeks and no contactIan
Sorry you had to experience this. I have seen that the case has been going on for a number of days now and all the Troubleshooting Steps has been exhausted. That is the reason we may have to send the case to the Specialists for investigation so they can pin point the cause of the issue.you
Ok but JonDennis said in his chat log that he would have the expert team contact me and this was on 12-07-2013 and nothing... so when will I actually hear from them?Ian
As you have provided us with the Trace Results I will be sending the case out as soon as we finish chat so they can receive the update as soon as possible. Since it is being reviewed you should be getting a response soon.you
Just to be really crystal clear the reason why 3 agents did not do their job before you is because I did not submit a trace route?Ian
Usually Trace routes are asked by the Specialists. In this case the notes said that we should ask for the Trace results if in case you contact us back. It seems you contacted us first that why the Advisor asked you for the Trace results.you
I do get that you are just one person in a string of people dealing with my problem, but at this stage I would love to hear how a routing problem could cause my whole computer to reboot?Ian
That is the reason why the case was escalated. The issue needs the keen eye of the Studio and the Specialists. These types of concerns could not be addressed by normal Advisors. I would suggest we wait for their response for that,Made some progress on this recently. After submitting my msinfo I finally appear to be in contact with Herrick who is a specialist with EA Support. However after a week of requesting a call back I do not seem to be receiving one, just one more step in the process.
