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Timirkan's avatar
Timirkan
Rising Newcomer
3 months ago

Lost Battlefield 4 Premium/Add-ons After Account Recovery

Hello EA Community,

My EA account was stolen on July 20, 2025, and after contacting around 15–16 different support representatives over two months, I finally managed to recover it.

However, when I logged into Battlefield 4, I realized that all my add-ons, DLCs, and Premium content were missing.

On October 19, 2025, at 10:10 PM, I spoke with another support representative, but I was told that since more than one month had passed, there was nothing they could do.

After reading the forums and self-service guides, I noticed that other players had experienced similar problems. I followed all the suggested steps and waited for more than 24 hours, but unfortunately, there has been no progress so far.

Could someone please assist me in restoring my Battlefield 4 Premium content or guide me to the right department that can review my case?

Thank you very much for your time and support.
This message was written with the help of Google Translate, as English is not my native language.

Best regards,
[Timirkan]

bf 4
bug
discussion
pc
technical issues

3 Replies

  • danisoff's avatar
    danisoff
    Hero+
    3 months ago

    Hello Timirkan​,

    If you are missing paid content, only EA support can assist you with the issue. Check that you are using the same account and then proceed to talk to EA support.

  • Timirkan's avatar
    Timirkan
    Rising Newcomer
    3 months ago

    First of all, thank you for your answer. As I said, I tried for about 2 months. The person I spoke to said he couldn't do anything. Do I need to contact him again?

  • danisoff's avatar
    danisoff
    Hero+
    3 months ago

    Start a different live chat or if it's possible use the email option to contact support.

    Game ownership and missing content can be only handled by support, nobody can assist you on the forums with this exact issue.

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