BF4 causes reboot
Hello, This has been a problem since the beta but has not seemed to be fixed. I can play for a random amount of time (sometimes hours sometimes minutes) when suddenly my machine will reboot on its o...
Forum Discussion
Oh man... LOL!
Ian
Thanks for contacting EA Customer Experience, my name is Ian Benedict. How may I assist you today?
you
hello ian my case number is 10833888
Ian
I see. How can I help?
you
the problem is not fixed yet
Your chat transcript will be sent to ************ at the end of your chat session.
Ian
I see. Can I have your full name and email address. Thanks.
you
******* and the email I use for EA is ************
Ian
Thank you Chris.
Ian
I was checking on the case and it seems you have provided us with the UO Trace results.
you
yes
Ian
Thank you for that.
Ian
Since you have provided us with the results we will now be forwarding the case to the Specialists for investigation. They would be responding to you via email.
you
Just to let you know that you are the 4th support specialist that has said they would forward this to the expert team
you
I haven been waiting for weeks and no contact
Ian
Sorry you had to experience this. I have seen that the case has been going on for a number of days now and all the Troubleshooting Steps has been exhausted. That is the reason we may have to send the case to the Specialists for investigation so they can pin point the cause of the issue.
you
Ok but JonDennis said in his chat log that he would have the expert team contact me and this was on 12-07-2013 and nothing... so when will I actually hear from them?
Ian
As you have provided us with the Trace Results I will be sending the case out as soon as we finish chat so they can receive the update as soon as possible. Since it is being reviewed you should be getting a response soon.
you
Just to be really crystal clear the reason why 3 agents did not do their job before you is because I did not submit a trace route?
Ian
Usually Trace routes are asked by the Specialists. In this case the notes said that we should ask for the Trace results if in case you contact us back. It seems you contacted us first that why the Advisor asked you for the Trace results.
you
I do get that you are just one person in a string of people dealing with my problem, but at this stage I would love to hear how a routing problem could cause my whole computer to reboot?
Ian
That is the reason why the case was escalated. The issue needs the keen eye of the Studio and the Specialists. These types of concerns could not be addressed by normal Advisors. I would suggest we wait for their response for that,
Made some progress on this recently. After submitting my msinfo I finally appear to be in contact with Herrick who is a specialist with EA Support. However after a week of requesting a call back I do not seem to be receiving one, just one more step in the process.
