Problem: Every-time I play a BF4 multiplier in any server the game runs fine until the round ends and goes to reload new map/game then an error code pops-up and crashes out of BF4. I have to ctrl-alt-delete out then close the BF4 exe through task manager. It also crashes with the same error message when I fly the attack jet about 10 to 15 seconds in. And it crashes if I quit out of the room before the map changes or ends. I really hope you guys can help I have seen quite a few post with the same problem on the BattleField message boards.The Error Message reads: DirectX function "Get DeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The device is hung which is typically caused by issues in the graphics driver or aternatively the application"). GPU: "NVIDIA GeForce GTX 660 ", Driver: 34709 What I have done to troubleshoot my issue is: I have done a clean install of the newest GPU driver twice. Rolled back to the previous driver with no luck and went back to the latest I reinstalled the entire game, plug ins, punk buster, map packs included, Unparked my cores, Tried the game on lower and higher settings, locked my GPU in at factory non-overclocked settings, did the directx setup in bf4 folder twice.and I tried the game in both 32bit and 64bitNo changes through any of these adjustments. Note: *I never had this problem before the December update for BF4 can't remember and now it happens EVERY GAME like clock work no exaggeration. I am open to try all suggestions but because of the timing and never having an issue with BattleField before the update I believe that is the culprit. Specs: OS: Windows 7 ultimate 64-bit Mobo: P8-Z77-V LK RAM: 8GB GPU: GTX Geforce 660 not overclocked recommended settings (updated drivers) (also tried with graphics reduced with no improvement) CPU: Intel i5 3570k @ 3.40 GHz, HDD: 1 TB with about 35 GB space remaining Web Browser: Google Chrome

Try this... Latest version of DirectX see this pagehttp://www.microsoft.com/en-ca/download/confirmation.aspx?id=35Reinstall Microsoft C++NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.http://www.microsoft.com/en-gb/download/details.aspx?id=30679Update your Microsoft .NET framework.http://www.microsoft.com/en-ca/download/details.aspx?id=30653Adobe Flash Player updatehttp://get.adobe.com/flashplayer/Go to Punk Buster sitehttp://www.punkbuster.com/index.php?page=pbsetup.php1- Download PB then extract files to your desktop.2- Open Punk Buster folder.3- Click on the PB setup and it will open.4-Add your BF4 game to punk buster its at the top of Punk Buster.5-Then update punk buster again at the top of Punk Buster.Reboot PC test BF4 Run the game as Administrator:Go to the Origin games folder (C:\Program Files (x64)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.Do the same with BF4_x86.exe as well.Run Origin as Administrator:Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.Disable Origin in game:In Origin - Application settings - Origin in Game - disable Origin in gameOrigin Cloud Storage turn it offOrigin, settings, GeneralMake Sure BF4 is set to 64bit if your windows is 64bit1- open origin and go to My Games2-Right click BF4 and go to Game Properties3-Under when launching this game set it to x64 and check off disable origin in game.4- Hit apply REBOOT your PC and then test your BF4Reboot PC test BF4Another thing that may be worth trying: run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/This should ensure that no programs are interfering in the background.Check your firewall to be sure it is open to the game and not blocking it. Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Razer synapse,Razer Cortex, Qualcomm Killer Service ,Fraps,EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak and xfire are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4. Since last patch more programs now give issues :/Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.If all this fails to fix it then try this...C:\Users\your PC Name\Documents\Battlefield 4BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues. Even if its not a new install it is still worth trying as the game cfg could be mucked up.1- Go to my Documents and remove BF4 folder place it on your Desktop or trash.2- Be warned you do have to set up your in game settings again.3-Repair BF44- When done go test your game. If it fails reboot your PC and run repair game again and test BF4.

As the gentleman not so elegantly put it in German... Downclocking his card helped him. 10% or so downclock on Memory and Core clocks. --- That has been shown to work in some cases but in my opinion that should be towards the tail end of things to try. Try fresh driver installs first.

Hallo Zorlacc, <REMOVED everything else!> Hauptproblem ist und bleibt EA !!!! ------------- English only please sir Please do not use foul language and belittle people only trying to help. -Wootcandy Problem? PM me or one of the CMs.

just delete microsoft visual c++ 2008 redistributable package (x64)and leave just 2010 and above

@OPDid any of those suggestions from Zorlaac work for you? I have the same error and have tried everything with no luck.my rig:GTX980SLIi7 4790k8gbwin 7 64bit1600p

BF4 "Device Hung Error"? | EA Forums

11 Replies

2042isNotBF
11 years ago
Try this...

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++
NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-gb/download/details.aspx?id=30679

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC test BF4

Run the game as Administrator:
Go to the Origin games folder (C:\Program Files (x64)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
Do the same with BF4_x86.exe as well.

Run Origin as Administrator:
Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

Disable Origin in game:
In Origin - Application settings - Origin in Game - disable Origin in game

Origin Cloud Storage turn it off
Origin, settings, General

Make Sure BF4 is set to 64bit if your windows is 64bit
1- open origin and go to My Games
2-Right click BF4 and go to Game Properties
3-Under when launching this game set it to x64 and check off disable origin in game.
4- Hit apply REBOOT your PC and then test your BF4

Reboot PC test BF4

Another thing that may be worth trying: run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
This should ensure that no programs are interfering in the background.

Check your firewall to be sure it is open to the game and not blocking it.

Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.

Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Razer synapse,Razer Cortex, Qualcomm Killer Service ,Fraps,EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak and xfire are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4. Since last patch more programs now give issues :/

Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.

If all this fails to fix it then try this...

C:\Users\your PC Name\Documents\Battlefield 4

BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues. Even if its not a new install it is still worth trying as the game cfg could be mucked up.

1- Go to my Documents and remove BF4 folder place it on your Desktop or trash.
2- Be warned you do have to set up your in game settings again.
3-Repair BF4
4- When done go test your game. If it fails reboot your PC and run repair game again and test BF4.
Anonymous
11 years ago
Hallo Zorlacc,

<REMOVED everything else!>

Hauptproblem ist und bleibt EA !!!!

-------------

English only please sir

Please do not use foul language and belittle people only trying to help.

-Wootcandy

Problem? PM me or one of the CMs.
Anonymous
11 years ago
As the gentleman not so elegantly put it in German...

Downclocking his card helped him.

10% or so downclock on Memory and Core clocks.

---

That has been shown to work in some cases but in my opinion that should be towards the tail end of things to try. Try fresh driver installs first.
Hypnose_PC
11 years ago
just delete
microsoft visual c++ 2008 redistributable package (x64)
and leave just 2010 and above
Gurhm
11 years ago
@OP
Did any of those suggestions from Zorlaac work for you? I have the same error and have tried everything with no luck.
my rig:
GTX980SLI
i7 4790k
8gb
win 7 64bit
1600p
Anonymous
11 years ago
Hello,
my PC: Grafik card Gigabyte 280x OC >> new Grafik card bios installed from Jan. 2015
Mainboard ASRock B85M Pro4 >> new Bios installed from 26.3.15
and new AMD 15.3 Beta grafik card software installed >> decice hung error is coming after 2 hours, its getting better.

Before this measures device hung error is coming after 10 min.
Anonymous
11 years ago
Everyone try this. I have the same error plaguing me for months now on bf4. I only get this issue when playing on 64 player servers. Try 32 player servers, it never crashes on me unless im in a 64 player server. Im running 2x 780 ti sli. 16gb ram 2133 mhz. i7 3770k @4.2. let me know if that works?
Anonymous
11 years ago
Try Altering AA and AO plus Textures worked for me when i disabled AA
BestMarkWallban
11 years ago
Did you eventually manage to fix it? I have the same GPU as you, and it happens on both battlefield 3 and 4. Only with battlefield 3, it doesn't seem to happen on 32 player servers like noshar tdm.
MadMaxandMACO
10 years ago
I personally solved it.........
Win7 64, GTX780Ti 32GB RAM
This is how I did it:
- Download an uninstalling tool (I used REVO Pro 30 days free trial). Install it.
- Restart the system in safe mode with networking.
- Launch the uninstalling tool and remove all NVIDIA drivers, applications and programs (Revo, after uninstalling each voice shows you a list of remaining files and folders related to what you have uninstalled, and asks you if you want to delete them. Choose DELETE everytime untill you have removed them all).
- Restart the system in safe mode with networking again. If Windows start install drivers at the start, if you can stop it, but if you can, let it do it.
- Navigate through C or whatever your Hard Disk is, and delete all NVIDIA folders left in the system. All of them.
- At this point I went to the NVIDIA web site and downloaded the 350.12 driver version, but not the GEForce Experience.
- I restarted the system in normal mode.
- Once started I noticed that in Windows update there was (not in the important download list, but in the other one), there a was NVIDIA adapter file to download, even if I have never seen it in there before. I downloaded it and restarted the system again.
- I play with no crashes since then, even if I noticed a little less performance in graphic, slightly).
- The only thing I cannot explain is that now, in NVIDIA control panel and in the control panel, the graphic driver is the 353.82.... And in the NVIDIA web site, this version is not listed, is just not there. In the downloaded files I still have the 350.12 that I have installed before as I said, but the one that is shown by NCP and CP is the 353.82....

Who wants can try these steps, and see if crashing issue stops.... If you have the same 353.82 surprise an knows how to explain it, I'll glad to know.....
Good luck guys, hoping to forget about this finally.....