@MACELARUL I have removed your excessive posts, please do not spam again in the future.
Regarding your issue, please get in touch with an EA Game Advisor: https://help.ea.com/en/contact-us/ask
This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2
Log in with your Origin account and choose a "Product", "Category" and "Platform" to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.
Thank you,
Nils