Bought Battlefield 4 Premium Edition, But Premium was not Unlocked on Battlelog

My son and I have the exact same issue.
Bought game at gamestp, then bought premium from xbox store.

Xbox correctly shows me as Premium, but battlelog does not.

Please fix as this is a issue for many people. It was stated on the origin forums that a fix is available but it requires intervention from a game advisor. Is this how I request that help?

I have pending forum questions on EA and Origin and a open case with EA, but I haven"t received the.solution yet.
Thanks.