I'm on ps4, downloaded Battlefield 4 for the first time. I cannot get past the User Agreement/ EA's Privacy and Cookie Policy screen.Not responsive to any buttons at all.The loading icon at top right is showing and working. Closing and restarting ps4 does nothing. It appears several others are having this issue on ps4 and pc. Please fix

Hey @Its_Travis_199 Just tried moving around the joysticks again, still no response. I don't own another BF game but even if I did, wouldn't you need to get past the user agreement to link the account. It seems like yoid have to do this with every BF game when first opened.It's the very first thing that pops up and it's asking me to create or link an account and to do that I'd need to tick the box. Pretty bummed hahaI tried to report a bug but the EA BF4 website literally had me chasing my tail for about an hour before I tried here. Not sure what to do nowPretty bummed ahah

@Its_Travis_199 I start the game, press x to start, the user agreement screen pops up, and then it's unresponsive to any of the buttons. You can't open the user agreement or privacy and cookie policy, you can't tick the "read" box, or press o to go back. It's just stuck on this screen. I've changed conteillers, restarted the game and my ps4. See picture attached

I'm having the same issue if you find out how to fix the issue please let me know

I just got bf4 on ps4 and it’s not letting get passed the user agreement. None of the buttons work, I tried restarting my consol or uninstalling and reinstalling the game and still nothing works.

Hey man, I had the same problem, but! I have a fix.I read in one of the replies about going to another Battlefield to get past the User Agreement screen, however, I did it differently.I went to the EA website, created an account on there via the PlayStation login, got it setup. Then I restarted the game and boom, everything was fine and unlocked.I hope this helps anyone and everyone who wants to play Battlefield 4, but doesn't want to buy, download, or borrow a different Battlefield game.

Cant get past User Agreement screen - Battlefield 4 (ps4)

45 Replies

laf2j6o5d2p1
Seasoned Newcomer
5 days ago
Or maybe it's just all a scam
laf2j6o5d2p1
Seasoned Newcomer
5 days ago
Has anyone found a fix to this?
laf2j6o5d2p1
Seasoned Newcomer
5 days ago
Same problem..has anyone found a fix to this?
6gy4cn5lcbp0
Rising Newcomer
11 days ago
Still same problem
Epophus2020
3 months ago
this worked for me as well, thank you.
Epophus2020
3 months ago
i was able to login to my EA account and accept the terms and conditions. I also linked my EA username to Playstation network which seemed to work. not sure if you already tried that
ElliotLH
Hero+
7 months ago
Hi @1aaada3cc27d2eb2 I've merged your thread with this one as it seems to be about the same issue.

You may be able to resolve this using the suggestions in this thread.
1aaada3cc27d2eb
7 months ago
I downloaded bf4 today and it freezes at user agrement window
ybd8ovglp093
7 months ago
^^^THIS RIGHT HERE.^^^
Sign in on the EA website, just make sure you sign in using the PlayStation log-in option. Sign in with the same email and password you used to create your PlayStation Network account.
Then go back onto your PlayStation and start BF4. It will automatically sign you in and you won't have to mess with the 'frozen'/broken User Agreement screen.
(If you're trying to do all this with your PlayStation ALREADY on - you're going to have to restart the PlayStation before this will work).
83de72fc1aeb875
10 months ago
Hello you can get around it if you have for example BF1 and go do the agreement through that. I cant understand how this hasn't been fixed yet the whole game is unplayable if you don't have already a different battlefield.