First, look at the BF main screen and go over "Battle Feed" and look at the bottom of it, is that your email? Or someone else?
If it isn't yours, then you have the same problem I do. You would want to live chat the EA team then he will give you a code, then you will have an escalated case which you will have to have a specialist for. One problem, they do not work weekends. The specialist works Monday-Friday, 10AM-10PM.
If it is your email, at the battlelog website, try to go to search for friends, then click Xbox Live, this might work.
