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zSloths's avatar
zSloths
7 years ago
Solved

Code already redeemed

Recently bought the game since I just recently got a pc and it says the code has already been redeemed. I have already talked someone from customer support and didn't get the issue resolved and I can't find a fix for it anywhere. I purchased the game through Origin and it's the first time I've had this happen so I'm not sure what to do about it. Anyone know how to fix it?

  • EA_Atic's avatar
    EA_Atic
    7 years ago

    Try this:  @zSloths 

    We've received reports that launching Battlefield 3, 4 and Hardline on PC has encountered some issues related to the Origin client and Battlelog.
    Today, we've released an Origin Beta client update that will resolve this issue.

    To get this update:

    1. Launch and sign in to the Origin client.
    2. Select Application Settings from the Origin menu.
    3. Scroll to the bottom of the Application tab and find the Client update section.
    4. Toggle the switch to On next to Participate in Origin client betas.



    You'll need to restart Origin, which will then download the Origin Beta Update, and can then launch Battlefield Hardline properly.

    Thanks for your patience as we worked to resolve this issue and we'll see you on the battlefield!

3 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @zSloths 

    If you purchased the game in our Origin store, it should be already automatically added to your account, so there's no need for the code redemption 🙂

    Could you check if the game is visible in your game library on Origin? Make sure that you don't have any filters enabled (top right corner).

    /Ataashi

  • zSloths's avatar
    zSloths
    7 years ago

    The game appears on my game library. Also, I can view the game code in the properties and when I go to start the game it takes me to the website. After selecting a server and pressing join, it asks for a code.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Try this:  @zSloths 

    We've received reports that launching Battlefield 3, 4 and Hardline on PC has encountered some issues related to the Origin client and Battlelog.
    Today, we've released an Origin Beta client update that will resolve this issue.

    To get this update:

    1. Launch and sign in to the Origin client.
    2. Select Application Settings from the Origin menu.
    3. Scroll to the bottom of the Application tab and find the Client update section.
    4. Toggle the switch to On next to Participate in Origin client betas.



    You'll need to restart Origin, which will then download the Origin Beta Update, and can then launch Battlefield Hardline properly.

    Thanks for your patience as we worked to resolve this issue and we'll see you on the battlefield!

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