connection

If you are having trouble connecting online or staying connected while playing online on your PLAYSTATION 3, please perform all the troubleshooting tips listed below:

 

Step 1: Power-cycle your Modem

Turn off your modem and leave it unpowered for two minutes before restarting it. (This process will restart your Internet connection.)

 

Step 2: Connect your Console Straight to your Modem

Try connecting your PLAYSTATION 3 directly to the Cable/DSL modem using an ethernet cable. If the connection works, your connection issues are most likely being caused by your router.

 

Step 3: Disable your Media Server Connection

The Media Server Connection allows other devices to connect to your PLAYSTATION 3. Often, the Media Server Connection is known to cause issues when players try to connect to the Internet for online game play.

1. Access your Xross Media Bar menu
2. Navigate to Settings
3. Select Network Settings
4. Select Media Server Connection and choose the Disable option.

Step 4: Disable your Router's Firewall

If you are using a router, please try disabling your firewall on the router to see if there is a conflict. If this resolves the issue, please contact your router manufacturer to ensure that the router is configured correctly to allow game play online.

• Online Ports:
• • UDP 3658 (peer to peer)
  • TCP 6000 (VOIP)

Step 5: Try Deleting Possible Corrupted Update Files

There may be a corruption in the game or update files that are stored on the system itself. Please try deleting these game files and try the connection again. To do this:

1. Press the PS button on the controller to enter the PLAYSTATION 3 XrossMediaBar
2. Select the Game tab.
3. Select the Game Data Utility and press the X button.
4. Find and delete all the game data or roster files listed.
   Note: When you play online, the online roster will automatically download before an actual match starts.

Please keep us updated!

Basti