DirectX Error | "GetDeviceRemovedReason"

Hey there,

I also have the same problem on my GTX680 with latest graphics drivers installed. I tried to update Directx, but that didn't help at all.

Secondly I tried a clean system boot on my PC, same problem.

So basically, I'm still waiting on a solution from EA. However, I talked with a adviser via live chat and the guy recommended getting a new GPU, since the game runs at minimum settings capacity. But I'm not sure about that though.

I do think it needs to be fixed at EA's side.

Looking for solutions it seems ^^

This error is supposed to be the result of sloppy driver codes not clearing out old pointers.  It is best to choose "CLEAN" driver upgrades. 

You may have to run a cleanup.  I've used Cclean, Fred vdp  suggests DDU. 

I did run DDU in safe mode before installing those new drivers.

Even though 2GB vram is not considered a lot these days it does not mean an upgrade is needed I can still play the game just fine.

Any news of a fix for this coming ?

https://gyazo.com/1cd0e563be22b2910dded03af8e6db65

Same problem here with a GTX 770 EVGA

Steps I've tried.

1. Rolling back to previous graphics drivers (nvidia)

2. Underclocking my GPU to default clock settings (EVGA 770 is factory OC)

3. Reinstalling all drivers, all Microsoft visual C++ 2008 - 2015

4. Clean restall of GPU drivers.

I run all my games for max performance and couldn't care about graphics.

Attached dxdiag, please help. Willing to provide any more info

PS: I run the game at a stable 100-150 frames consistantly. I few spikes here and there but nothing to say. My PC should be running fine from the specs and minimum requirements for the game.

Managed to play a few games today but still getting the following error message right now :

---------------------------
DirectX Error
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DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "NVIDIA GeForce GTX 690", Driver: 37557
---------------------------
OK   
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An advice from EA's advisor is ridiculous. I read many posts from people having the same issue with the newest GPUs (i.e. GTX 1070). Here is a link:

https://forums.geforce.com/default/topic/972541/geforce-drivers/directx-error-/2/

Same issue here man, I did all steps that i've seen on foruns and here

Unfortunately, results in nothing.

I had the same problem until i Downladed MSI Afterburner and overclocked just a tiny bit.. i heard som that had to Downclock for it to work.. but it worked for me let me know if it works for you buddy

Hello friends,

I have this issue as well and since EA is not replying to this known issue I though to gather some information in the meanwhile myself.

So, I went to the Nvidia live chat and talked to a very friendly advisor and explained / showed him the error.

His reply was this: We get this type of error every single EA release and we had it with every Battlefield release, including Battlefield One.

He told me that the Directx error needs to be fixed by EA and Nvidia as well as all the players affected by this issue are waiting for a patch with fixes to the known problems.

Unfortunately there is no given date when we will get a patch with those solutions included.

But, in the meanwhile I went through forums and found the following that helped for people as a temporary fix:

- Instead of full screen mode, try windowed mode (Option in BF1 settings).

- Open up Origin, Settings, Origin In Game, and turn that option off called 'Origin in-game'.

- Go to Directx website and try to update Directx.

- Get the latest graphics card drivers.

- Get the latest Windows updates.

- Go to Advanced System Settings, Advanced, under performance click 'options', click advanced again, when u see 'Virtual memory' click on 'modify' and select 'size is managed by the system', click 'ok' and restart your system.

So, there are all the temporary things I have found by reading forums and figuring things out myself. You can give them a go, maybe something will work for you. If not, you'll need to wait until there is a fix for this problem.

Directx update link, click here!

Nvidia forum post, click here!

Advanced windows settings, click here!

I hope this has helped some of you, good luck! 🤔

Tried the solutions proposed above, they did not work.

New NVIDIA driver came out today so I went ahead and tried that out too.

Still getting the same error as in the original post.

Driver installation was done in safe mode after running DDU.

Attaching a DXDIAG file.