DirectX Error | "GetDeviceRemovedReason"
Hello,
just updated my drivers and downloaded the game and I'm getting the following error after a short period of time playing :
--------------------------- DirectX Error ------------------...
Forum Discussion
Hello friends,
I have this issue as well and since EA is not replying to this known issue I though to gather some information in the meanwhile myself.
So, I went to the Nvidia live chat and talked to a very friendly advisor and explained / showed him the error.
His reply was this: We get this type of error every single EA release and we had it with every Battlefield release, including Battlefield One.
He told me that the Directx error needs to be fixed by EA and Nvidia as well as all the players affected by this issue are waiting for a patch with fixes to the known problems.
Unfortunately there is no given date when we will get a patch with those solutions included.
But, in the meanwhile I went through forums and found the following that helped for people as a temporary fix:
- Instead of full screen mode, try windowed mode (Option in BF1 settings).
- Open up Origin, Settings, Origin In Game, and turn that option off called 'Origin in-game'.
- Go to Directx website and try to update Directx.
- Get the latest graphics card drivers.
- Get the latest Windows updates.
- Go to Advanced System Settings, Advanced, under performance click 'options', click advanced again, when u see 'Virtual memory' click on 'modify' and select 'size is managed by the system', click 'ok' and restart your system.
So, there are all the temporary things I have found by reading forums and figuring things out myself. You can give them a go, maybe something will work for you. If not, you'll need to wait until there is a fix for this problem.
Directx update link, click here!
Nvidia forum post, click here!
Advanced windows settings, click here!
I hope this has helped some of you, good luck! 🤔
Tried the solutions proposed above, they did not work.
New NVIDIA driver came out today so I went ahead and tried that out too.
Still getting the same error as in the original post.
Driver installation was done in safe mode after running DDU.
Attaching a DXDIAG file.
Me to updated driver and still get the same error .......120+$$$ for this game and get to play 1 min ......not a happy camper....
Did you remember to COMPLETLY remove the old drivers??
I'm spend 129 dollars for this game and is crashing a lot all the time, i want a refund
Still no response from EA. Made a bug report but there is no actual customer support to go to. So far it looks like they are just messing with us. Denying us access to the game we all BOUGHT in good faith from EA. And now they REFUSE to accept that they have messed this up completly. This is not a hardware, software, windows or anything like that bug. This is EAs poorly coded Direct X making it impossible to play.
This has existed since BF3 and it denied people to play back then. They have not fixed THAT either! So what makes us think they EVEN CARE!!
EA. IF YOU ARE EVEN BOTHERING TO READ THIS. I AM NEVER TOUCHING YOUR * AGAIN. IF you had the courtesy of actually caring to help your customers. RESPOND DAMMIT. Instead of just shoving everyone with this issue to the "This issue is already being discussed in a different channel"
