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57c55ab052da95f's avatar
57c55ab052da95f
2 years ago

@disabled.ea.com linked account

So I bought BF1 digitally after a couple years of not playing it, initially I had a hard copy; I'm unsure if that matters, but just in case. After it downloaded, I kept being prompted to reset my password; however, it rejected every email I attempted to reset with. I eventually tried an email I used to use in 2005 which it accepted. The game however kept prompting me to reset my EA password, so I tried to link my EA with my PSN. 

I was given a error message advising that I couldn't link my EA account with my PSN account, because my PSN account was linked to a ******@disabled.ea.com email that I've never used. After reading some other forums, it looks like EA may have auto-generated a proxy email to serve as my main when I initially installed BF1 years ago.

I attempted to log-in to EA thru the linked account option and using my PSN, but I again got stuck in the loop to reset the password for a disabled EA email I've never had access to.

I filed a help ticket, and of course I've heard nothing.

It is absolutely that not only did EA do this to hundreds (if not thousands) of players who have spent a ton of money on their games, but also that this issue appears to be a couple years old at this point and their still have yet to fix it or even offer a legitimate work around.

battlefield 1

3 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @57c55ab052da95f0,

    when did you file a ticket? E-Mail replies can take a few days to receive a reply. Otherwise, please check the status of the ticket - if it says "waiting on player", please check your e-mails and spam folder, as support will have replied.

     Even though it can take a few days, Support should always reply to e-mails. The waiting lists are simply currently quite long due to the release of EA FC, which means it can take a while longer to get a reply.

  • 57c55ab052da95f's avatar
    57c55ab052da95f
    2 years ago

    I didn't send an email to support, it only let me open a case. Do you have support's email address?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    You open a case by either sending an e-mail or opening a live-chat.

    You contact them through EA Help:

    https://help.ea.com/en/help-home/

    And this is a guide to how you navigate the website:

    https://help.ea.com/in/help/faq/using-ea-help/

    After selecting the product and topic, it will then give you the option to send an e-mail or start a live-chat. I assume that you chose the e-mail option as you're waiting for a reply on your case.

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