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Anonymous's avatar
Anonymous
12 years ago
Solved

Dragon's Teeth Freeze and Crash

I Recently came back from a hiatus to play some Battlefield 4 (I originally took a break because your game has given me TONS of grief and I have had to spend HOURS of my life and personal free time troubleshooting your game) and now here I am YET AGAIN troubleshooting this game.  I have an Octacore Processor, plenty of RAM, Fast Internet, and a Killer GFX Card in my Gaming Rig.  

I am going to start out by saying that I do not want to hear that this is a problem with my computer because I have spent the last 5 or 6 hours troubleshooting this on the forums and there are 21390572305897 people that share my exact same issue.  This is a problem with YOUR Expansion.

Problem:

I have rarely been able to get past the load screen, and when I do I get to play for about 10 - 15 seconds before my game completely crashes and I have to CTRL-ALT-Delete to close it out and then spend another hour or so troubleshooting to see if I can do your job and fix the problem.

Things I have tried in order of first to last:

1. Disabling all Firewall and Anti-Virus Softwares to ensure my game is not getting some how blocked 

2. Port Forwarded the appropriate ports as directed by information from EA staff.

3. Set some Registry entries to True that were incorrectly modified by your downloads (this changed nothing.)

4. Disabled Origin in game. (this fixed nothing)

5. Ran the Repair utility for Battlefield 4 in Origin.

6. Reinstalled the entire game (fixed nothing)

7. Wondered why you guys can't have this stuff fixed before your release content from Beta or can't run the game on several different set ups from different locations to find these MAJOR bugs that obviously had to have been discovered before you released the content.  WTH?

I have found no reassurances from EA staff that they are working to fix this problem and there has been a plenty of time to do so thus far.  You guys should be working around the clock to fix this game even if you have to put off your BF Hardline and here is why.  NO ONE is going to buy another broken game of yours if you can't even fix or have smooth running games that are already out (and have been out for SEVERAL months.)

Finally if this problem is not fixed promptly without spending several more hours of my free time when I am not at work (I work in tech support so I HATE that I have to come home and do MORE tech support) to fix it.  I would like a full refund of my purchase so I can go spend my hard earned money on a game and company that actually deserve it.

  • So windows is NOT the issue good :womanhappy: Now some of this you have done but recheck it again and do it all as much as a pain as it is we need to fix this for you so you dont smash your head on your desk anymore :womanhappy: 

    Run the game as Administrator:
    Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
    Do the same with BF4_x86.exe as well.

    Run Origin as Administrator:
    Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

    Disable Origin in game:
    In Origin - Application settings - Origin in Game - disable Origin in game

    Origin Cloud Storage turn it off
    Origin, settings, General

    Test BF4

    Make Sure BF4 is set to 64bit if your windows is 64bit
    1- open origin and go to My Games
    2-Right click BF4 and go to Game Properties
    3-Under when launching this game set it to x64 and check off disable origin in game.
    4- Hit apply and test you BF4

    Test BF4 

    If all this fails to fix it then try this...

    BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues.

    1- Go to my Documents and remove BF4 folder place it on your Desktop or trash.
    2- Be warned you do have to set up your in game settings again.
    3-Repair BF4
    4- When done go test your game.

    ==============================================================

    This part it just cant hurt to update/ make sure its up to date...

    Latest version of DirectX see this page
    http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

    Reinstall Microsoft C++
    http://www.microsoft.com/en-us/download/confirmation.aspx?id=30679

    Update your Microsoft .NET framework.
    http://www.microsoft.com/en-ca/download/details.aspx?id=30653

    Test BF4

    ==============================================================

    Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Fraps, Geforce experience ,Raptr, ASRock eXtreme Tuner and xfire are known to make issues as well now :/ 

    If you have a Geforce ... Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

9 Replies

  • Hi Swagstika420 sorry for your issues we are just gamers like you on this site to get a refund you need to contact EA. I can try and help you fix your game if you want my help ?

    Contact an Electronic Arts Battlefield 4 technical support agent here:
    http://help.ea.com/en/contact-us/new/?product=battlefield-4
    Pick the device you need help with.
    Select the topic your problem falls under, and provide some more information on the issue.
    Select 'Live Chat' or 'Call Me' depending on what is available, and what you would prefer.
    If you can use call me as it has always been fast when I had to use it.

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Thank you very much and sorry if i came off a bit like i was berrating.  Just extremely frusterated, and would like to enjoy this game for once!  I have loved a lot of the battlefield franchise and i would really enjoy getting this fixed ill hit ya up on that link you gave me!  Thanks again!

  • The link I gave you is for the refund :/ I do understand how you feel its ok I had a war w/ BF4 but in the end I did win and the game is  fully stable for me now but it was a mega war / work. Some things to try first do this  to rule out windows this alone will not fix BF4 but it will fix windows or rule it out. I learned the hard way windows acts stable until in BF4 so try this then post back.... 

    Test your windows for errors
    This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

    ...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]

    For win7 go to start left click in search type cmd and right click cmd pick run as admin

    For win 8.1 right click start bottom left of screen and pick command prompt admin

    1 - Open administrator command prompt and close web pages and programs like origin.

    2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

    3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

    4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

    5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

    6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

    If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything and it will also fix errors in the registry :]

    dism.exe /online /cleanup-image /restorehealth ------- ONLY works for windows 8 and 8.1

    7 - When its done reboot

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Ok I ran two of those scans and there were no errors two times in a row.  So what can I try to do so I can get my Battlefield 4 running?

  • Anonymous's avatar
    Anonymous
    12 years ago

    I would like to get this resolved that it can also help all of those other people who were sharing in the same problem.

  • So windows is NOT the issue good :womanhappy: Now some of this you have done but recheck it again and do it all as much as a pain as it is we need to fix this for you so you dont smash your head on your desk anymore :womanhappy: 

    Run the game as Administrator:
    Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
    Do the same with BF4_x86.exe as well.

    Run Origin as Administrator:
    Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

    Disable Origin in game:
    In Origin - Application settings - Origin in Game - disable Origin in game

    Origin Cloud Storage turn it off
    Origin, settings, General

    Test BF4

    Make Sure BF4 is set to 64bit if your windows is 64bit
    1- open origin and go to My Games
    2-Right click BF4 and go to Game Properties
    3-Under when launching this game set it to x64 and check off disable origin in game.
    4- Hit apply and test you BF4

    Test BF4 

    If all this fails to fix it then try this...

    BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues.

    1- Go to my Documents and remove BF4 folder place it on your Desktop or trash.
    2- Be warned you do have to set up your in game settings again.
    3-Repair BF4
    4- When done go test your game.

    ==============================================================

    This part it just cant hurt to update/ make sure its up to date...

    Latest version of DirectX see this page
    http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

    Reinstall Microsoft C++
    http://www.microsoft.com/en-us/download/confirmation.aspx?id=30679

    Update your Microsoft .NET framework.
    http://www.microsoft.com/en-ca/download/details.aspx?id=30653

    Test BF4

    ==============================================================

    Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Fraps, Geforce experience ,Raptr, ASRock eXtreme Tuner and xfire are known to make issues as well now :/ 

    If you have a Geforce ... Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Looks like deleting that folder in the documents is what fixed it for me!  Thank you so much for your time!  I'll be sure to tell people whats up!

  • Cool happy it is fixed for you now you can enjoy BF4 again :womanhappy: For some the fix is the first part for others its the  my documents folder. And for some others its the rest I posted for you. No one fix works for all due to whats going on with the PC or programs they have on.

    Thank you very much for the accept as solution on my post it will help others find the correct fix for them.

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Do you know how to fix this on Xbox one

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