EA APP can't enter the game and sometimes it works and sometimes it doesn't

I downloaded 2 games on EA APP, game bf1, I can enter normally, but game star warstm battlefronttm 2, when I enter the game, a small game window appears and then disappears without anything happening, why do I always encounter this situation?? and you guys have never listened to customers and fixed it for customers, I have tried everything but it doesn't work, I use win 11 and I have reinstalled win 10, it's still the same, why??