Critical EAAC Anti-Cheat Vulnerability (China Region Exclusive)
There is a severe functional vulnerability in EAAC Anti-Cheat that affects all players in the China region: when launching any game using EAAC Anti-Cheat, a mandatory pop-up message appears stating "Anti-Cheat needs to be updated." However, even after manually downloading and reinstalling the latest version of EAAC, the issue persists. Through testing, the root cause has been confirmed: upon launching the game, the EAAC Anti-Cheat program automatically rolls back its own files to an older version, resulting in repeated update prompts and failure to access the game normally. Currently, the only temporary workaround is to disconnect from the internet during the EAAC Anti-Cheat startup loading phase to successfully enter the game. This vulnerability has impacted all games utilizing EAAC Anti-Cheat (such as the Battlefield series), severely disrupting the gaming experience. We kindly request the official team to investigate and fix this issue as soon as possible! 启动游戏后，反作弊相关文件会自动回退至7月11日版本
Battlefield 1 Unable To Connect Issue Please Help
Dear EA Support, I am having a persistent connectivity issue with Battlefield 1. While I can play Battlefield 2042 without any problems on the same account and PC, Battlefield 1 stays offline and gives a "Go Online" error. Steps I’ve already taken: Reinstalled the game. Tried different internet connections and changed DNS. Cleared EA App cache and repaired game files. Since Battlefield 2042 works fine, I suspect a specific account-side synchronization issue with my Battlefield 1 profile. Account Info: EA ID: caesarpremium Platform: PC Please investigate my account status for Battlefield 1 to resolve this online connection loop.
Battlefield 3, 4 & 1 not showing in my libary on EA since origin went down
Hello all I tried with EA help and some persons in chat to resolve my problem, but it seems they can't fix it so i'll try it here. I was playing battlefield in the past a lot via origin on PC. I didn't play for some long time and now it seems origin is gone and i had to install the EA app to replace origin. So i did and now he doesn't find my games anymore. When i start the game with the icon on the startscreen of my pc it gives this eror: So than i took my DVDroms, because i bought them in a game shop always original and used the product codes to add them manually to the libary: But than this error occurs if i press confirm: So it seems that my games are still on my pc, but i can't play for the moment because the EA app doesn't want to start the games or thinks i'm not the original user. Can someone help me please? My username ingame was: Headii1993 and you can find the battlelog stats here: https://battlelog.battlefield.com/bf4/en/agent/Headii1993/stats/363140555/pc/ My loginname on origin was my emailadress as far as i remember so i cannot do more than this i guess. Hopefully someone here can help me. Thanks in advance. Greetings, Tim
Hacked account: 365-day cooldown is punishing ME (Case #229886962)
v’m posting here because I’ve hit a dead end with support and I honestly don't know what else to do. The short version: My account was hacked. While the hacker had it, they linked their own Steam account to my EA account. I managed to get my EA account back and secure it, but now I’m stuck. Because the hacker linked their profile, EA’s system slapped a 365-day cooldown on linking a new Steam account. Now I can’t link my actual Steam account (where I play everything) because of a timer the hacker started. The support loop: I have been trying to fix this for over a month. I’ve contacted live chat multiple times. I have provided ownership receipts. I have transaction logs showing I’ve spent thousands of dollars on this account. I have proven the timeline of the hack. Every time I talk to an agent, they tell me they are "flagging it to the internal team" and that I should wait for an email. The email never comes. I’m stuck in an endless loop where I get escalated, ghosted, and then have to start all over again with a new agent who tells me the same thing. At this point, EA’s security policy is protecting the hacker’s changes rather than helping the verified owner. I’m locked out of content I paid a lot of money for because support refuses to manually override a cooldown caused by a security breach. Can a Community Manager please look at Case #229886962? I just need a human with actual permissions to review the evidence I've already uploaded and unlink the hacker's restriction so I can play my games. If you need more information i have everything documented.EA Support absolutley Useless
So basically I have an old account and wanted to update to a new account. I bought BF6 and thought it would be best to link it to my new account with my new udated details. Long story short, now I have lost all my purschses and data. Cannot unlink from new account to go back to old account to recover data for "6 MONTHS". So basically, I am now banned from playing for 6 Months. No one in support can fix it. So for 6 months, Ill be back playing COD as this is a joke. No warnign when unlink and linking as to what may happen. EA you are a joke. You treat your clients like this??? Well goodbye to EA forever.
“Test Your Mettle” Achievement Now Unobtainable – Please Consider a Fix
Hi EA team, I’m reaching out regarding the “Test Your Mettle” achievement in Battlefield Hardline. Since the official servers have been shut down, this achievement has become unobtainable, as it relies on online features no longer accessible. Many completionists and fans of the Battlefield series are disappointed, as this prevents 100% completion of the game. I kindly ask that you consider issuing a fix or workaround for this achievement, such as unlocking it automatically or adjusting the criteria so it can be completed another way. Battlefield Hardline still holds a place in many players' hearts, and addressing this issue would mean a lot to the community. Thank you for your time and consideration. Best regards
