EA App/EA Desktop bad install - endless 'preparing game' loop

I cannot get a good re-installation of BF4.  I've tried to sanitize my machine as best I can before re-installing but I still have the same problem of the 'preparing game' window showing up in an endless loop but not actually starting BF4.  If I launch through Battlelog on a web browser it fails to load and the EA says 'game already running' or some %#^ thing...

A long time ago, in a galaxy far, far away the game crashed with an error that said a port is closed.

A suggested solution said to run as admin but that is when the game failed to even load.

I uninstalled the EA App and BF4 and ran Crap Cleaner.  I also deleted some file folders in program files and Users/Appdata.  Also tried to repair BF4 and the App through the App, including clearing the cache in the 'HELP' drop-down menu.  I also made sure EA Background Service was ended through the task manager before uninstalling.

I tried this whole process a couple times but am still getting the same result with both the EA App and via Battlelog in Google Chrome: a preparing window and progress bar opens up, then goes away, then opens up, goes away, opens up, etc.  I have to restart at this time to stop the loop.

My last harddrive cleanup I even recklessly went into the registry and deleted anything referencing BF4 or the EA App.

Any thoughts?  A portion of dxdiag is below and I think I have some of the EA App logs, if that would help.

Thx!

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System Information

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      Time of this report: 3/27/2026, 18:38:01

             Machine name: laptop

               Machine Id:

         Operating System: Windows 11 Pro 64-bit (10.0, Build 26200) (26100.ge_release.240331-1435)

                 Language: English (Regional Setting: English)

      System Manufacturer: ASUSTeK COMPUTER INC.

             System Model: ROG G703

                     BIOS: G703GX.313 (type: UEFI)

                Processor: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz (12 CPUs), ~2.9GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16232MB RAM

                Page File: 10234MB used, 7041MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

 DirectX Database Version: 1.7.9

   Auto Super Res Version: Unknown

       System Mux Support: Mux Support Inactive - Ok

           Mux Target GPU: dGPU

    Mux Incompatible List: Unknown

           DxDiag Version: 10.00.26100.7920 64bit Unicode



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DxDiag Notes

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      Display Tab 1: The file C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igd12umd64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

      Display Tab 2: No problems found.

        Sound Tab 1: The file RTKVHD64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

          Input Tab: No problems found.



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DirectX Debug Levels

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Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)   

DirectShow:  0/6 (retail)



---------------

Display Devices

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           Card name: Intel(R) UHD Graphics 630

        Manufacturer: Intel Corporation

           Chip type: Intel(R) UHD Graphics Family

            DAC type: Internal

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

 Device Problem Code: No Problem

 Driver Problem Code: Unknown

      Display Memory: 8244 MB

    Dedicated Memory: 128 MB

       Shared Memory: 8116 MB

        Current Mode: 1920 x 1080 (32 bit) (144Hz)

         HDR Support: Not Supported

    Display Topology: Internal

 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.638672,0.336914), Green(0.321289,0.611328), Blue(0.153320,0.049805), White Point(0.313477,0.329102)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: unknown

          Monitor Id: AUO409D

         Native Mode: 1920 x 1080(p) (144.028Hz)

         Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

      Using DDisplay: No

                 WCG: Wcg Not Supported

   Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR

         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7b09b44421162b2c\igd12umd64.dll

 Driver File Version: 30.00.0101.1631 (English)

      Driver Version: 30.0.101.1631

         DDI Version: 12

  Adapter Attributes: HARDWARE_TYPE_GPU,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE

        Driver Model: WDDM 3.0

 Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False

         Displayable: Not Supported

 Graphics Preemption: Triangle

  Compute Preemption: Thread

            Miracast: Supported

      Detachable GPU: No

 Hybrid Graphics GPU: Integrated

     GPU Mux Support: None, Uninitialized - Unknown Error

      Power P-states: Not Supported

      Virtualization: Paravirtualization

          Block List: DISABLE_HWSCH

  Catalog Attributes: Universal:False Declarative:True

   Driver Attributes: Final Retail

    Driver Date/Size: 7/15/2022 8:00:00 PM, 1752288 bytes

         WHQL Logo'd: No

     WHQL Date Stamp: None

   Device Identifier: {D7B78E66-7DDB-11CF-AC75-6437AFC2D335}

           Vendor ID: 0x8086

           Device ID: 0x3E9B

           SubSys ID: 0x17011043

         Revision ID: 0x0000

  Driver Strong Name: oem21.inf:5f63e53429d61c21:iCFL_w10_DS:30.0.101.1631:PCI\VEN_8086&DEV_3E9B&SUBSYS_17011043

      Adapter Family: Unknown

      Rank Of Driver: 00CF0001

         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C