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TheAngryYetti03's avatar
TheAngryYetti03
13 years ago

Ea Live Chat Option Not Working/Not being Answered

The live chat doesn't work & I'm trying to get my case 06501833 solved. Ea has crappiest help service in the entire god **bleep** world. I mean it's not hard to reply to an email/post on this websit...
battlefield 3
Anonymous's avatar
Anonymous
13 years ago

Hi theangryyetti03,

I've found the reply you got from Basti on the 29th of November (http://answers.ea.com/t5/Battlefield-3/Live-chat-button-not-working/m-p/229750)

I understand you are frustrated. However as Basti said "cases like that can take a plenty of time to solve, especially if they needed to be escalated." If your case is open, we ask you to remain patient. 

Regarding the Live Chat option, please note that the contact methods wil change depending on whether the option is available or not when you are trying to contact an EA Game advisor.

 

Live chat is usually available from 1pm to 1am GMT.

If you are still unable to reach someone on live chat during this timeframe, could you please make sure that:

  1. You are logged into your Origin account
  2. Your country of residence is correctly identified (You can see the flag corresponding to your country in the bottom right hand side of your screen. If the flag is not right mouse over "Country selector" and select your country flag or the one closest to your timezone). 

If everything is set up correctly this is how it will look like: 

 Note: This screenshot is from around 11pm GMT on the 4th of December, the approximative wait time reproduced here may differ.

Once again, we are sorry for the inconvenience, but we would ask you to remain patient while our teams are working on your open case.

Thanks,

Eve

TheAngryYetti03's avatar
TheAngryYetti03
13 years ago

I understand you are frustrated. However as Bassist said "cases like that can take a plenty of time to solve, especially if they needed to be escalated." If your case is open, we ask you to remain patient. 

How am I supposed to be patient after having to contact almost over 15 times & the fact I bought premium in the same month it came out (June or July I think). 

Since it's December now it shows how much hard work you guys must be doing to resolve my case. ( NONE -_- )

Despite what you've said the Live Chat is still not working for me & those instructions haven't helped me AT ALL.

I wonder what excuse you'll conjure up next.

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