Ea Live Chat Option Not Working/Not being Answered

Hi theangryyetti03,

I've found the reply you got from Basti on the 29th of November (http://answers.ea.com/t5/Battlefield-3/Live-chat-button-not-working/m-p/229750)

I understand you are frustrated. However as Basti said "cases like that can take a plenty of time to solve, especially if they needed to be escalated." If your case is open, we ask you to remain patient. 

Regarding the Live Chat option, please note that the contact methods wil change depending on whether the option is available or not when you are trying to contact an EA Game advisor.

Live chat is usually available from 1pm to 1am GMT.

If you are still unable to reach someone on live chat during this timeframe, could you please make sure that:

1. You are logged into your Origin account
2. Your country of residence is correctly identified (You can see the flag corresponding to your country in the bottom right hand side of your screen. If the flag is not right mouse over "Country selector" and select your country flag or the one closest to your timezone). 

If everything is set up correctly this is how it will look like: 

 Note: This screenshot is from around 11pm GMT on the 4th of December, the approximative wait time reproduced here may differ.

Once again, we are sorry for the inconvenience, but we would ask you to remain patient while our teams are working on your open case.

Thanks,

Eve