I Rrent 2 servers for our clan and last night a number of my members including myself attempted to connect to one of them but we all got this message:
"failed to connect to game server, please try again".
I then attempted to try our other server but I received the same message.
Please can you look into why we could not play BF4 on my rented servers.
Thanks
Greetings @dgulliver75 and welcome to Answers HQ.
Now please notice Answers HQ is a community based support forum, gamers helping fellow gamers. We don't have access to look into server logs and can see the specific reason.
That being said, is this still an issue? The servers were down recently for server software update to resolve the dusting and missing hardcore servers issues introduced in the summer patch.
Thank you for the warm welcome @carbonic,
From the battlelog forums there is a link called Technical Help & Issues, so I clicked said link and it forwarded me here, If this is wrong then the link needs to be changed.
I'm not currently able to check however I have asked my clan to try, I will let you know more when I have it.
OK so last night I was able to connect to servers who do I speak too about getting the 2 days I know I couldn't join my servers?
Well, for that you will have to talk to whoever you bought the server from. If that's EA then:
To contact an EA Advisor directly you will have to go to:
http://help.ea.com/contact-us
then you can create a new conversation with an EA advisor by clicking "New Conversation".
Then you have to select the product you want help with, the platform and the topic
When you have done that you need to select the method to make contact with EA
The available methods depend time of day, time of week and holidays in the country selected in the selector in the top left corner:
Changing the above language to United States or similar can sometime make live chat appear if it's not available in your country.
I hope this guide helps you properly contact a EA representative.
