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PR-Guard's avatar
PR-Guard
New Novice
2 months ago

False PunkBuster GUID Global Ban after 3 years of absence (BF3 & BF4)

Hello EA Community and Support Team,

I am writing this post because I am completely at a loss and need some advice or help from the Community Managers.

I haven't played the game in about 3 years. Recently, I wanted to jump back in for a round of Battlefield, only to find out that I have received a global GUID ban from PunkBuster that affects both Battlefield 3 and Battlefield 4 on my account.

I have been playing shooter games for as long as they exist and I have never used a cheat in my life. In fact, I have a long history in the community and used to be an admin on some of the most well-known servers across multiple games, including official admin duties for Battlefield 3 and Battlefield 4.

My stats are completely transparent. I have played over 7,800 hours in BF3 and more than 1,000 hours in BF4 without a single issue. My BF4DB profile is 100% clean with a 0% cheat score.

Account Details:

In-Game Name: Pr-Guard

GUID: 5b8eff45

BF4DB Profile: https://bf4db.com/player/522373658

Since I am completely clueless about what caused this, I can only guess that it might be a false positive related to the official software/driver for my Patriot "Viper Gaming Mouse" which I installed after freshly reinstalling my Windows 10 OS. However, this is pure speculation on my part as I am completely at a loss.

I have already tried to submit a ticket to Even Balance, but they are completely unresponsive. Is there any way an EA Community Manager can forward this case or pass my clean history to Even Balance? Any help or advice would be greatly appreciated.

Best regards,

Pr-Guard

bf 3
bf 4
technical issues

3 Replies

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 months ago

    Hi PR-Guard​,

    Unfortunately, as Even Balance are not owned or operated by EA, the Community Managers and EA's ToS team won't be able to assist you with this. I'm afraid you'll need to persist with the appeal process for Even Balance. 

  • PR-Guard's avatar
    PR-Guard
    New Novice
    2 months ago

    Hi ElliotLH,

    Thank you for your reply.

    I completely understand that Even Balance is a separate company and not directly operated by EA.

    The major issue here is that Even Balance has completely ceased their front-end player support.

    Their ticket system is entirely unresponsive, and as confirmed by the PBBans staff recently, they are no longer answering individual user appeals at all.

    Legitimate players are basically left with a dead end.

    Given my clean 0% cheat history on BF4DB, I was hoping an official EA Community Manager might be able to escalate this internally or pass this false positive along through EA's official business channels with Even Balance.

    I really hope a CM can look into this case, as losing a veteran account with thousands of hours of legitimate playtime due to a dead third-party support system is devastating.

    Thank you again for your time and help, I truly appreciate it.

    Best regards and wishes.

     

  • PR-Guard's avatar
    PR-Guard
    New Novice
    1 month ago

    Here is another proof from 247FairPlay showing that my stats, history, and GUID are 100% clean in the global community

    databases:

    BF3: 

    https://www.247fairplay.com/CheatDetector/ID/725951

    BF4:

    https://www.247fairplay.com/CheatDetector/ID/14520441

    I would highly appreciate any help or guidance on this matter.

    Thank you again for your time and assistance.

    Best regards and wishes,Pr-Guard

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