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Anonymous's avatar
Anonymous
9 years ago
Solved

[FIXED] - Unable to transfer gen 3 to gen 4

How do I transfer stats from bf4 from Xbox 360 to Xbox one I just downloaded it on one
battlefield 4
  • EA_Andy's avatar
    EA_Andy
    9 years ago

    Hey all,

    This should now be resolved for all users and you'll get the prompt to transfer over to your new console.

    If for any reason this isn't the case please let us know so we can review further.

    Thank you for your patience while this has been worked on.

    - Andy -

Anonymous's avatar
Anonymous
9 years ago
Hey @Lou_ea! Any update about this topic?
Thanks!
  • Anonymous's avatar
    Anonymous
    9 years ago
    Well after trying multiple times via chat and email to get a resolution to the problem and getting the same copy/paste generic response I'm pretty certain they have no intention of fixing the problem. For anyone who's not tried contacting them I'll save you the time they will email you back with a generic response about sorry you're having a problem please give me your gamertag. You give them the info then they respond back with "EA's policy is everyone gets one chance to transfer data..." if you ignored it or were unable to do it we will not help you. Then you'll receive a message about them closing the open case. I suppose they don't owe us anything technically its just been my experience after working 14+ years in the customer service industry you go above and beyond to help those who keep you in business. Good day to all...
    • Pyramat's avatar
      Pyramat
      9 years ago

      @NadMonkey

      Agreed. I bought BF4 for PS4 expecting my stats to be transferred over as advertised. Had I know that they wouldn't, I never would have bought the game to begin with. Unless this gets fixed I'm buying every EA game from here on out used, and waiting for significant sales before buying season passes (though I tend to already do the latter). Get it fixed, EA.

      • Anonymous's avatar
        Anonymous
        9 years ago

        So the first guy, just decided to disconnect me as he was no interested in helping. So I reached back and requested the escalation department contact and this is all I got:

        AnuragPlease allow me to fetch your account.
        AnuragYes I can see that you have premium on your old gen account.
        AnuragPlease allow me to explain this to you .
        AnuragFirst of all I apologize once again for the inconvenience caused to you .It is deeply regretted ./
        AnuragI will be completely honest with you here.This issue of yours has been faced by many other players as well and I will not deny that at all.We have received numerous reports where
        Anuragplayers did not get the option to transfer the stats from old gen console to next gen console.
        AnuragPlease trust me , this issue of yours has already been reported to the Studio team and they are currently working on it.This issue will soon be fixed.Do not worry at all.
        youhere is 7 pages of the issue
        youhttp://answers.ea.com/t5/Battlefield-4/How-do-I-transfer-stats-from-old-gen-to-next-gen-on-bf4/td-p/5487225/page/7
        youWhat about the Premium issue?
        AnuragLet me tell you about the premium as well.
        AnuragThere was a promotion run by XBOX long time back where the premium was transferred for free from old gen console to next gen console .As per the information we have the promotion has ended however some players were able to get the premium content on their next gen console on contacting XBOX support team.Therefore if I am to suggest , please try checking it with XBOX support team as well.Trust me it is worth a try and I am not making this up at all.
        youSo all of this is an XBOX team issue?
        AnuragI am not saying that XBOX is completely responsible for it but yes for premium transfer they must be consulted.
        youAny ideal when the studio will have the transfer issue resolved?
        AnuragAt the moment honestly speaking there is no exact time frame but do not worry this is being treated as urgent and will be fixed soon. You can rest assured.
        youokay i will wait.

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