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Anonymous's avatar
Anonymous
13 years ago
Solved

Forgot my Security Question answer

Please I need help. I don't know you to rest or retrieve my Security question on origin. I need to change my name for the DGL but I can't without my security question answer.

  • Hello!

    Contact the account techniques here (Contact Us - EA/Origin) and they can help you.

    - Sincerely, Timmie.

6 Replies

  • Hello!

    Contact the account techniques here (Contact Us - EA/Origin) and they can help you.

    - Sincerely, Timmie.

  • Anonymous's avatar
    Anonymous
    12 years ago

    No, no they can't. Why can't someone just tell us how to change our security answer? I forgot mine. And it's required to edit my profile.

  • EA_Dennis's avatar
    EA_Dennis
    Icon for EA Staff rankEA Staff
    12 years ago

    @tysama9zero wrote:

    No, no they can't. Why can't someone just tell us how to change our security answer? I forgot mine. And it's required to edit my profile.


    Yes, they can help you in such situation and they are the only way to get this fixed. So, please contact a Game Advisor at https://help.ea.com/contact-us for further assistance and once you were able to complete account ownership verification they will be happy to update or reset your security question.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Also finding the "game advisor" very unhelpful

    Just shows me catergories and nothing helpful in them ☹️

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    Hey @ceevee714,

    if you want to contact an advisor, simply click this link to get started - otherwise feel free to provide more information so other players are able to assist you. The more relevant information you provide, the better and more precise your replies might be.

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