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Anonymous's avatar
Anonymous
12 years ago
Solved

Fraud problem

I bought Battlefield 3 Premium 4 times for me and my friends. To make it I have to login from my friends and enter my card data (only I have VISA). But now I'm trying to buy Battlefield 3 for monolithteam (origin ID) and I always get "FRAUD". How it could be resolved ? And why you still did not add GIFT OPTION (like it was done for Steam long time ago)?????

battlefield 3
  • LiBever's avatar
    LiBever
    12 years ago

    Hello,

    You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us

    Only Customer support has the needed tools and permissions to deal with account related enquireries.
    This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.

    Contact a Game Advisor...

    Here's how:
    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

    Regards, Libever

  • LiBever's avatar
    LiBever
    12 years ago

    Hello,

    If you live near Moscow use this number +7 (495) 642 73 97 сfrom 11 to 22 Moscow time.

    Regards, Libever 

  • Anonymous's avatar
    Anonymous
    12 years ago

    I decide to buy the game from other site - it was chipper on 50% , they sell keys(it could be used on any account) and IT WORKS!

    Now the question is: what for ORIGIN is???? - it used more then 1 year incorrect credit card data (I bought premium 4 times and always enter incorrect CSC data and it worked before) , it can't save players login/password more then 6 months and now it does not sell games via internet. Did you hire managers for that project from ukrainian government?

6 Replies

  • LiBever's avatar
    LiBever
    12 years ago

    Hello,

    You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us

    Only Customer support has the needed tools and permissions to deal with account related enquireries.
    This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.

    Contact a Game Advisor...

    Here's how:
    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

    Regards, Libever

  • Anonymous's avatar
    Anonymous
    12 years ago

    Is this a joke - to buy a game - I have to make a call in Moscow from Ukraine for my money????

  • LiBever's avatar
    LiBever
    12 years ago

    Hello,

    If you live near Moscow use this number +7 (495) 642 73 97 сfrom 11 to 22 Moscow time.

    Regards, Libever 

  • ragnarok013's avatar
    ragnarok013
    Hero+
    12 years ago

    Definitely do what Libever says, he knows his Battlefield quite well.  The reason you are getting the Fraud message is because you are trying to use your credit card on another person's origin account.

  • Anonymous's avatar
    Anonymous
    12 years ago

    "The reason you are getting the Fraud message is because you are trying to use your credit card on another person's origin account." - and how do you think we can buy a game here in Ukraine, if there is not everyone have visa/masterkard and there is no GIFT OPTION in origin???

    I made a call to Moscow - and I got responce that I will get messsage for my account when I can buy a game.....and no result for now (also if you think that Moscow is next to Odessa, then USA is just a small town with some rocks in ocean).

    It's realy funny - I just want to buy a game but I can't. To do it have to call to other country (Why there is no live chat or callback???? It's good that I don't need to send pigeon with a letter) and wait some days.....After all europian/american people ask why we download pirate versions , the reason is - it's much easier

  • Anonymous's avatar
    Anonymous
    12 years ago

    I decide to buy the game from other site - it was chipper on 50% , they sell keys(it could be used on any account) and IT WORKS!

    Now the question is: what for ORIGIN is???? - it used more then 1 year incorrect credit card data (I bought premium 4 times and always enter incorrect CSC data and it worked before) , it can't save players login/password more then 6 months and now it does not sell games via internet. Did you hire managers for that project from ukrainian government?

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