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kparmun's avatar
kparmun
2 years ago
Solved

Game I own is marked as Trial

A while ago(2021) i got Battlefield 1 from Amazon prime gaming, used it and redeemed successfully on Origin launcher. Now with the migration from Origin to EA app, i cant install my game due to it b...
battlefield 1
  • ElliotLH's avatar
    ElliotLH
    2 years ago
    Hi @kparmun You'll need to contact EA Help about this so they can remove the trial status from your account, which isn't something that can be done on the forums as noone here can access your account to make changes.

    You can reach them at help.ea.com.
kparmun's avatar
kparmun
2 years ago

I've already done that, even tried the Live Chat

They all give me answers like "Clear the app cache" or "Clean boot my Windows"

It's frustrating

ElliotLH's avatar
ElliotLH
Hero+
2 years ago
@kparmun I can understand entirely but it's a case of persevering I'm afraid. It's an account issue that they'll need to fix.
  • kparmun's avatar
    kparmun
    2 years ago

    Thanks, I tried live chat again and this time all I said was:  I need Trial status to be removed from my account for BF1

    Instead of explaining my problem, and they fixed it in 2 minutes

    • ElliotLH's avatar
      ElliotLH
      Hero+
      2 years ago
      @kparmun Pleased to hear it and hopefully you can just enjoy the game now!

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