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fvbooo's avatar
fvbooo
Newcomer
20 hours ago

Game not loading in launcher

I purchased battlefield 4 almost and hour ago the game won’t load in launcher went to support been waiting an hour for a response still haven’t gotten one they said the estimated time would be 11 minutes I followed a bunch of instructions on how to troubleshoot the game restarting the app signing out and in to the app unsinstaling the app and reinstalling and logging in clearing the cache everything it said to do nothing has worked they won’t even let me refund the game and when I go to refund it shows another game I’ve refunded in the past and nothing else it won’t let me select it when I go payment and wallet then order history it shows it’s been purchased and the the order was completed Implying it should be able to be installed and yet nothing this is aggravating me and I’m never using this **bleep** client again I just want my money back and to move on 

bug
technical issues

2 Replies

  • fvbooo's avatar
    fvbooo
    Newcomer
    1 hour ago

    It dosnt even let me refund the game 🤦‍♂️ when I try to refund it it’s only shows battle field 1 which I refund about 2-3 days ago battlefield 4 dosnt show up as an option I haven’t even been able to even open the game or install the game because it dosnt show up in my library where all my owned games are why is this so complicated?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi there, I’m really sorry you’ve had such a frustrating experience, especially after already trying several troubleshooting steps.

    If you’d like, we can continue helping with the launch issue here. Please let us know what happens when you try to start Battlefield 4 and where you purchased the game.

    If you’d prefer a refund instead, that’s completely understandable. You can find more information on how to request a refund here: 

    https://help.ea.com/en/articles/orders-and-rewards/refunds/ 

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