Forum Discussion

Elkepon247's avatar
Elkepon247
7 years ago
Solved

Give feedback to ea support

Where can I give feedback or talk about the service provided by an EA advisor? This is ridiculous that I paid more than $200 and I get this kind of service when I talk on the chat with someone... I talked to Karan R. on the chat and she did something completely opposite to what I told her, at the end I asked her/him to revert the changes due to the mess... I have the transcript of the chat, how can I submit this chat for feedback...?

Thank you

battlefield 4
  • CyberDyme's avatar
    CyberDyme
    7 years ago

    You have two options that will work well for this:

    1. Contact EA Online Support, where you exchange messages with them through a live chat box.  Good if you are quick to reflect, ask and say what you want and what is on your mind.  And in this chat box you also have n option to upload and share a file with them, before you start your support session.  So make a .txt file of your previous support session that you want to complain about and use to describe what you are not happy with and what needs to be changed.

    2. Alternatively you also have the option to send them an ordinary email, where you then again can attach same file as above and explain all the stuff you want in your email body text.  But you risk of not getting a final answer or action item taken care of right then and there if using the email option.

    But both options works well.

    This is your universal starting point, no matter game and support option that you prefer:

    https://help.ea.com/en/contact-us/

    Best of luck with it!  

5 Replies

  • Bek2571151's avatar
    Bek2571151
    Newcomer
    23 days ago

    I’m a huge Battlefield fan, and I have a request  not just as a player, but as a long time supporter and friend of the franchise.

    Please bring back the legendary coin-drop death sound from Battlefield 1. It added so much atmosphere and satisfaction to each kill.

     

    I truly believe that combining the gunplay and pace of Battlefield 3 with the sound design and immersion of Battlefield 1 would be a guaranteed success.

     

    Trust your fans  we know what made Battlefield unforgettable.

  • witchitty's avatar
    witchitty
    Rising Traveler
    3 months ago

    you can close my newest post too, this isn't a platform for resolve as ea plays no part in any of these issues, so sadly its pointless chatter within the community only

  • ElliotLH's avatar
    ElliotLH
    Hero+
    8 months ago

    This thread hasn't been active since 2019 so I'm going to close it. If anyone wants to begin a new thread, that's not a problem.

  • witchitty's avatar
    witchitty
    Rising Traveler
    8 months ago

    Yip, in short, ea does not care about its primary investors

    Another year on and nothing has changed (make that 5+ years on !!)

    .... What you see here on either forums, answers, chat bot etc tis all the same unhelpful chat that is almost irrelevant to the cost gamers are buying into ..

    Gamers advising gamers on ea is rubbish, they have no company influence or insight

    Ea only listened to us original sims players for patches in order to keep the game alive and grow

    ..... 

    Now other games, esp the online dependant ones like swars etc, all require * server needs, the coding is neglectful of achievements as mini games will disregard any upgrades or rewards, and often will not calculate with any accuracy

    I will no longer invest in any new ea games

    ....   ...

    Their gaming design policies are corrupt and yet they advertise inclusion as if they care while insighting gambling prior to making achievements or rewards

    The moral here is obvious and young and happy gamers are being pitted against each other for support where ea is clearly neglectful

    ....    ....

    All the best and please stop supporting this greed as if its no big thing

    [Edit: Caps removed to conform with forum rules - ElliotLH]

  • CyberDyme's avatar
    CyberDyme
    7 years ago

    You have two options that will work well for this:

    1. Contact EA Online Support, where you exchange messages with them through a live chat box.  Good if you are quick to reflect, ask and say what you want and what is on your mind.  And in this chat box you also have n option to upload and share a file with them, before you start your support session.  So make a .txt file of your previous support session that you want to complain about and use to describe what you are not happy with and what needs to be changed.

    2. Alternatively you also have the option to send them an ordinary email, where you then again can attach same file as above and explain all the stuff you want in your email body text.  But you risk of not getting a final answer or action item taken care of right then and there if using the email option.

    But both options works well.

    This is your universal starting point, no matter game and support option that you prefer:

    https://help.ea.com/en/contact-us/

    Best of luck with it!  

About Battlefield Franchise Discussion

Discuss the Battlefield games in this community forum.133,579 PostsLatest Activity: 18 minutes ago