Dear all,My installation is going way too slow, I've downloaded the game and the update (pre-ordered it) on ps4, but now it's downloading for cca 5hrs already, yet its at 50%. (Full game 50%)What's the problem with this? My internet is quite fast...Is there any way to speed this up?Thanks

There is unfortunately not much we can do if the general install is taking longer as usual. You can try to reset your console or to delete cancel and resume the install but that could mean that you need to install the game from the scratch. again. The general installation process should not take hours though. To reset your console or to rebuild your console data base, you need to enter the PS4 safety mode. To restart or update the system as well as rebuilding the database could do the trick: Starting the PS4 in Safe Mode Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off. Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later. Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller. Safe Mode Options The following options are available in Safe Mode: Restart System - Ends Safe Mode and restarts the PlayStation 4 normally. Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc. Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items. Cheers Basti

Dear Bastian, Yes, I have the latest system software plus I always use cabled connection (through LAN cable) instead of wireless. My game download was relatively fast, but this "install" (or download) is way way too slow. Can I speed it up in any way?My PSID is "silverriot". And additionally, my friend - PSD "spetz0000" - yesterday he just downloaded the game and this morning (both US accounts) he could play it instantly, he did not have the installation that I now wait for.Best,

Is your PS4 updated with the latest system software and have you tried to link your console with a cabled internet connection rather than wireless? Please keep in mind that our servers are heavily loaded as many players downloading the game right now. Cheers Basti

I was able to fix this after being stuck at 42% on PS4 disc version for two days, here's what I did:1. Delete game2. Eject disc3. Hold power button until second beep4. Insert disc and installWhen the PS4 restarts it checks the storage and memory because it thinks you shut it down incorrectly and my theory is that clears its cache which allows the installation to actually start over whereas deleting it from the XMB doesn't get rid of the fragment files. I theorize this will work on Xbone (if that's an issue?) and for the PS4 digital download but haven't tried either.In the time it's taken to sign in and type this I've went from 0 to 78% but before it was stuck at 42% for like 26 or 28 hours.

Thanks for the answer, but one more question, I've downloaded the 40GB part plus the update, now I'm in the game (I could play the prologue), everything else is at 50% (when I posted this topic). How do I cancel the download, there isn't an option and it isn't visible in the playstation downloads. Is the game actually DOWNLOADING something in addition to 40GB game download via the game or what?

Hardline PS4 (in game install too slow)

142 Replies

Anonymous
11 years ago
Is your PS4 updated with the latest system software and have you tried to link your console with a cabled internet connection rather than wireless?

Please keep in mind that our servers are heavily loaded as many players downloading the game right now.

Cheers

Basti
Anonymous
11 years ago
Dear Bastian,
Yes, I have the latest system software plus I always use cabled connection (through LAN cable) instead of wireless. My game download was relatively fast, but this "install" (or download) is way way too slow. Can I speed it up in any way?

My PSID is "silverriot". And additionally, my friend - PSD "spetz0000" - yesterday he just downloaded the game and this morning (both US accounts) he could play it instantly, he did not have the installation that I now wait for.

Best,
Anonymous
11 years ago
There is unfortunately not much we can do if the general install is taking longer as usual. You can try to reset your console or to delete cancel and resume the install but that could mean that you need to install the game from the scratch. again. The general installation process should not take hours though.

To reset your console or to rebuild your console data base, you need to enter the PS4 safety mode. To restart or update the system as well as rebuilding the database could do the trick:

Starting the PS4 in Safe Mode

Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.

Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.

Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.

Safe Mode Options

The following options are available in Safe Mode:

Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.

Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.

Rebuild Database - Scans the drive and creates a new database of all content.
This operation may take a long time depending on the type and number of data items.

Cheers

Basti
Anonymous
11 years ago
Thanks for the answer, but one more question, I've downloaded the 40GB part plus the update, now I'm in the game (I could play the prologue), everything else is at 50% (when I posted this topic). How do I cancel the download, there isn't an option and it isn't visible in the playstation downloads. Is the game actually DOWNLOADING something in addition to 40GB game download via the game or what?
Anonymous
11 years ago
Resetting the console via the safemode should cancel and resume the installation process, have you tried it yet?
Anonymous
11 years ago
I've entered safe mode and forced the 2.04 download of system software (which Sony never prompted me for in the Playstation main menu). I'll try this first before the database rebuild.
Anonymous
11 years ago
I've installed the sys update plus rebuilt the database (have no other games installed so it went fast), it is still awfully slow.

"The game is currently installing. Check out Battlelog while you wait or start playing the singleplayer episodes when they're ready!"

It is at 51% (remember it was 50 an hour ago when I posted this).

PLEASE HELP, what's the problem?
Anonymous
11 years ago
So it was making at least some kind of a progress (from 50-51%) but it takes still a really long to finish. I don't wan't to recommend to delete all the game data, this could fix the issue but you would have to run through the whole download and possibly still slow installation over again.

Have you already tried to create another PSN profile in order to try to install the game with a different profile?

Cheers

Basti
Anonymous
11 years ago
Here is my experience with PS4 from last night.

Midnight I launched it. Started installing... very slowly. 3 hours pass and it's at 50%. I go to sleep. Wake up 7.5 hours after originally starting the install. It was finished. I estimated it took about 5 hours because how how I have the sleep settings on PS4.

I launched the game before work and it appeared fully installed.

I thought about it but did not check the network traffic for the PS4. I assumed it was downloading stuff since it took so long.

25mbit down connection with a stock slow PS4 harddrive. Preloaded from Sunday.
xHATERMANx
11 years ago
I started mine yesterday, played the prologue. It was at 24-26% put my ps4 in stand bye. I checked it this morning it was only at 42%. So in 7-8 hours only 20%. My internet speeds and such are fine, never had an issue.