Hardline PS4 (in game install too slow)

Since I bought a game that I cannot play; how do I get a refund????

I think the worst is that EA almost never admits has doing something wrong and never apologizes for it. At least Ubisoft when they did bad with AC, they apologizes  and compensated CUSTOMERS (the ones that keep your company from bankruptcy). The only thing you get from EA is silence....Just look at NHL15, stil bugged; another product badly tested...I wish that people would stop buying product from EA; they don't deserve your money...

It's not EA's fault that sony or microsoft infrastructure is dodgy. How can EA influence download speeds from online stores.

The problem lies with EA servers, not Microsoft or Sony; when you buy the game you download from Sony but when it download in game like this one; it is from EA not Sony. The best example is download anything else from Sony and it will work fine...

Here a wild guess on things must be working at EA:

I'm guessing that Sony charge money to host the game that can be bought in the Playstation Store and the price must be a combination of clients quantity and gigs downloaded. So, to save money, EA put a smaller installation on the PS Store and put the bigger download into the game which comes from EA servers.

Naturally, EA underestimated what would be needed for connections and servers so us, the customers, get to play a game 5 days later than the day it was downloaded from the PS store, because EA wanted to get the maximum cash possible from a game.

Note that this is a theory only on why the biggest part of the game must be downloaded in game but since everything is money related; I find that this is a very good one🙂

Am I the only one having the same issues but with a physical disc? Its been installing for 11 hours. I have the update, tried all the fixes, and contacted EA to have them tell me it must the laser in my Ps4 even thous absolutely every single other game installs and plays with no issues.