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Cache1003's avatar
Cache1003
New Novice
5 days ago
Solved

Hello,administrators,Please help me replace my battlefield LABS testing platform

The thing is, I was fortunate enough to receive the qualification for the battlefield LABS test today. I am delighted and honored to participate in this test. Because this is my first time participating in a battlefield test. Unfortunately, the staff seems to have made a mistake with my main gaming platform. They sent me the Xbox platform, and I had already moved to the PC platform many years ago, so I don't have any devices available to participate in the testing. Could you please ask the administrators to change my testing platform qualification to PC? Please, this is very important to me. Thank you.
Wishing you a happy life and loving you all🤝

  • Hello Cache1003​,

    The EA team does not have the ability to change your playtesting platform. There is no way around this, sorry for the bad news.

    You should change your preferences inside of your playtest profile to avoid issues like this in the future.

8 Replies

  • Cache1003's avatar
    Cache1003
    New Novice
    3 days ago

    不行的,我一开始就问过ea help,就是他们指引我来这里发帖。现在管理员回我了,说是没办法帮我更改测试平台。

  • Cache1003's avatar
    Cache1003
    New Novice
    3 days ago

    Thank you very much for your reply. If I fill out the questionnaire again and choose the PC platform, will DICE staff send me the qualification again?

  • Hello Cache1003​,

    The EA team does not have the ability to change your playtesting platform. There is no way around this, sorry for the bad news.

    You should change your preferences inside of your playtest profile to avoid issues like this in the future.

  • I have attached a screenshot of receiving the test qualification email, but why isn't it displayed? Is my way of posting incorrect?

  • Erii_world's avatar
    Erii_world
    Seasoned Newcomer
    5 days ago

     I also encountered the same problem, but they sent me the ps5 platform.If the administrator sees this Contribution, please also check my Contributions. This is very important to me.I really hope to participate in this playtest

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