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mjg25y2d4h1z's avatar
mjg25y2d4h1z
7 months ago
Solved

Help

Please someone help my accounts been hacked I've tried to contact ea they just closed my case after a week without answering anything. I bought battlefield on steam and now I cannot play it as my ea ...
battlefield 1
  • danisoff's avatar
    danisoff
    7 months ago

    Hello @mjg25y2d4h1z,

    I recommend that you reach out to our live support team as soon as possible via the following link:

    For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

    They can help re-secure your account and update your email address again. I'd reach out via a chat if possible, as it's the easiest way to get help. I also recommend following the steps in this article:

    https://help.ea.com/en/help/account/secure-hacked-ea-account/#ea-account

    Nobody else can help you out except them.

    Best regards,

    danisoff

danisoff's avatar
danisoff
Hero
7 months ago

Hello @mjg25y2d4h1z,

I recommend that you reach out to our live support team as soon as possible via the following link:

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

They can help re-secure your account and update your email address again. I'd reach out via a chat if possible, as it's the easiest way to get help. I also recommend following the steps in this article:

https://help.ea.com/en/help/account/secure-hacked-ea-account/#ea-account

Nobody else can help you out except them.

Best regards,

danisoff

  • mjg25y2d4h1z's avatar
    mjg25y2d4h1z
    7 months ago

    Hey buddy thanks for the response. I understand your response however as stated ea refuses to take my cases all I get are automated responses of hi how are you then nothing and then the case gets closed and says resolved.the issue isn't actually my account or how it's unusable it's Moreso to do with the fact that you guys at ea refuse to have a working solution to my issue at hand.

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