EA StaffHi, unlinking accounts is currently only possible for Game Advisors. Please contact one of them via live chat or phone at https://help.ea.com/contact-us for further assistance.
Also on a general note, you should not create a new account, all your game entitlements are tied to your account and by simply changing to a new account you might lose access to all your previous games. If the email address for your account is no longer in use, you can get it changed to a new one by contacting a Game Advisor.
In this case I would strongly suggest to get the email address of your old account changed to a new one, instead of continue playing with the newly created Origin account.
I understand this is a super dated reply, however, knowing the information you listed here, I followed these steps and my issue still cannot be resolved.
Here's why:
After talking to a game advisor, I explained that the account I would like to disconnect from my gamertag is accessible due to not remembering the password. The email on the account itself no longer exists due to deletion by Microsoft for inactivity, so there is no way to reset the password of both the EA account and the email account.
Now the advisor said I could answer the security quesiton; here's the issue with that, my father created the account over 5 years ago and although remembers the answer to the question, probably did not answer it the same way back then due to his own personal memory changing over time.
The alternative I was given was to provide a proof of a purchase for a game associated with the account. This account is 5+ years old and I have no COMPLETE proof of purchase of any games associated with the account.
All I want is to be able to change the email so I can link all of my EA products under my current account. This seems impossible under my circumstances.
So, after all of that, what do you think I should do?
EA StaffHey @RampageXLI,
sorry to hear you're having issues accessing the account. We need to make sure that we're talking to the account owner before we can make any changes to an account. So as a general advice I can recommend collecting as much information about the account and the corresponding games as possible before contacting an EA Advisor.
I can't go into too much detail here on the forums unfortunately, but I'd recommend reaching out to an Advisor again, since account issues cannot be handled on the forums.
this is stupid
I have almost the same situation. I have made multiple attempts to wait on the chat line for an EA support person. At this point if I could just delete my old acccount from my system I would be happy but of course there is no way to do that either. What a load of *..
