I understand this is a super dated reply, however, knowing the information you listed here, I followed these steps and my issue still cannot be resolved.
Here's why:
After talking to a game advisor, I explained that the account I would like to disconnect from my gamertag is accessible due to not remembering the password. The email on the account itself no longer exists due to deletion by Microsoft for inactivity, so there is no way to reset the password of both the EA account and the email account.
Now the advisor said I could answer the security quesiton; here's the issue with that, my father created the account over 5 years ago and although remembers the answer to the question, probably did not answer it the same way back then due to his own personal memory changing over time.
The alternative I was given was to provide a proof of a purchase for a game associated with the account. This account is 5+ years old and I have no COMPLETE proof of purchase of any games associated with the account.
All I want is to be able to change the email so I can link all of my EA products under my current account. This seems impossible under my circumstances.
So, after all of that, what do you think I should do?
EA StaffHey @RampageXLI,
sorry to hear you're having issues accessing the account. We need to make sure that we're talking to the account owner before we can make any changes to an account. So as a general advice I can recommend collecting as much information about the account and the corresponding games as possible before contacting an EA Advisor.
I can't go into too much detail here on the forums unfortunately, but I'd recommend reaching out to an Advisor again, since account issues cannot be handled on the forums.
this is stupid
