EA StaffHey @fwme514,
in that case I would recommend collecting all the account information available to you and contacting an EA Advisor. They will have to make sure to talk to the account owner before any changes can be made. Unfortunately, we cannot assist with any account related issues on the forums.
Unreal, been on the phone for hours trying to get my sons Xbox Live Account unlinked from an old EA Account. They can't do it, they don't know how, it's an underage account, blah blah blah. Please dear god tell me there is someone here who can assist so this kid can play his new Battlefront 2 game online. Any help would be greatly appreciated. I created him a new EA account and just need to link this new account with his XBOX Live gamer tag
I just finished my third hour and a half long attempt at getting this problem sorted out with no luck (son's account is linked to my Gamertag somehow). Was told they could transfer the account over to me as it should be, but then renegged saying try again in 72 hours because changes had been made to my son's account. It was us logging in to to the EA account and trying to sign out or change accounts there but each time we just got the "Error updating account. Try again later" message as mentioned in earlier posts.
The CSR was incredibly unhelpful, and just kept spouting off how it was all "protocol" even though we know nothing changed on his account (I can still login to his EA account using the same old credentials!). Each time I politely asked to speak to a supervisor, I was shut down rudely until the CSR finally ended the conversation himself. What gives EA? I spend quite a bit of money on stuff from you and to not even be able to have a decision over what account gets linked to my own Xbox is insane. And then to continuously tell me I can't change the account so I can I actually play the copy of Madden 18 I bought a month ago?
I guess maybe I'm the bigger fool at this point for thinking a human might actually be able to understand what problem we were encountering. After seeing all these other posts, as far back as 2013, I'm much less encouraged. This is truly pathetic. These "Game Advisors" are not doing much advising.
