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Anonymous's avatar
Anonymous
12 years ago

How do i write to ea directly?

I want a direct answer instead of the "oh we're going to fix this response" that has pervaded the internet as of late. I, as a paying customer, demand an explanation as to why battlefield 4 was released in a completely broken state... I realise you're not going to come out and say "oh... well to compete with call of duty ghosts" which we all realise is the case, but i'd rather know why you think you're getting away with this. This is piss-poor business practice and i want to write to ea directly for an explanation as to what they intend to do about taking everybody's money and providing them with a product that doesn't work... because this is the worst piece of customer abuse since aliens: colonial marines. I am not concerned whether you are fixing your issues, which you damn well bloody should, that is not news, we know the game needs fixed, we're the **bleep** who paid £40/$60 for a broken, clearly untested, unfinished product. Now i want to know why ea thinks that is acceptable and what they will be doing to make things right to the customer... No bull**bleep** about it being difficult to test please, you had your beta and that's what it was for, 10 minutes sitting down with this game is enough to ensure anyone that it was released incomplete and broken almost to the point of being unplayable. If you can't give me these answers in a suitable fashion, please give me the e-mail/address of those who damn well can. For this **bleep** should be illegal and you clearly don't deserve to get away with it. Apologies in advance to the poor recipient of this who probably had **bleep** all to do with the outcome of bf4 but has been put in the unpleasant position of answering the thousands of similar and justified complaints! We know it isn't your fault and have a nice day... ea... i'll have my answers now thank you!

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  • Hey everyone,

    I've locked this thread as it hasn't previously been active for 7 years. Feel free to start a new one to continue the discussion.

    --

    Hi yqci4s1aeyhe Just to let you know, I think you might be posting on the wrong forum, since this one is for Battlefield. 

  • You guys are weird with the new York giants why is that why do you give them a 75 overall what about there sides on the ball they have Abdul Carter like what the **bleep** EA change it

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago
    I'm closing this thread to stop it being necroed.
     
    If you have any issues with Battlefield 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.
     
    /Atic
  • Ea u seriously need to fix madden people have been cheating ever since this game came out they find glitch plays and everything so in the next madden boot cheaters off cause im sick and tired of playing this madden to many hackers 

  • Anonymous's avatar
    Anonymous
    9 years ago
    I have madden mobile and I'm trying to get into my tournament but the loading Bar is still there anyway you can assist me with this my email address is [edit: email address removed] thank you
  • Anonymous's avatar
    Anonymous
    12 years ago

    That answer does not help, the guy is after a real address of a real place where someone will open a letter and read what he has to say and the reply using a pen and paper like we used to do in the olden days before live chat and just palming people off.

    There is no personal approach anymore it seems and just some poor representative on the other end of the ine with a set of answers to fix a sollution but no one high up gets to feel the brunt of peoples frustration first hand.

    I have had a major problem with fifa 14 and not being able to play on christmas on day unless i created a new origin account which lost all teh progress that had been paid for, EA just palmed me off as they only chat answer electronically and then close any conversation if they think they have provided an answer withou asking if the customer was content or understood why.

    A real shame - deliver faulty product casue loads of grief and then take all the money - not the best service in the world and it is certainly driving me away from EA games.

  • You can contact an EA Advisor by going to https://help.ea.com/contact-us
    You will have to write some keywords about your problem, then fill out product, category and platform, press “Find Solutions” and then “I Still Need Help”. Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: “United States” or something else in the language selector in the bottom of the page for a better result.

    That person is however just a customer support person and will not be able to tell you why it was released in the state that it was.

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