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Anonymous's avatar
Anonymous
12 years ago
Approved

Humble Bundle key redemption failure

When I redeemed the game keys it said that I brought it ,but when I checked on it the next day it didn't say anywhere that I brought it And that the codes we're already used 

2 Replies

  • For this problem you will need to contact a Game Advisor at EA Customer support:  https://help.ea.com/contact-us

    I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time.

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    @bigalextex,

    First of all, please make sure you're logged into the same Origin account on which you redeemed the codes in the first place.

    If you're sure that's the case, please try the following steps:

    1. First, try clicking on the Origin menu at the top left of the Origin client. This should activate the drop down menu where you should then select the "Reload My Games" option.
    2. If this does not work, try logging out of Origin, and log back in. This is another way of 'refreshing' the games in your Origin.
    3. Last, but not least, Uninstalling and Reinstalling Origin is the final step you can try doing.