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Anonymous's avatar
Anonymous
12 years ago
Approved

I have really high ping

I have been having ping problems in battlefield 3 since I bought the game and it is not every server every once in a while I will see a server with 60-100 ping which is very much playable but eventually I am kicked because my ping gets over 1000. I already called my ISP and they improved my download, upload speed and my ping (as much as they could) but I am still having problems with every server having high ping also this isnt my computer because I run the game at 75FPS average it is just my ping! Any suggestions on how to fix this without buying anything?

3 Replies

  • Move away from a wireless connection
    Wireless network traffic is literally sent through the air. It bounces around and goes through walls. Occasionally this causes it to become lost. When this happens your computer has to resend the information which causes a substantial delay. Strengthening your wireless signal can help reduce this problem but all wireless signals will have this problem to some degree. An Ethernet cable is the cheapest and most effective investment you can make toward improving your connection. Make sure you disable your wireless adapter when moving to a wired connection.
    Steps for disabling your wireless adapter:

    1. Access Control Panel through the Windows start menu
    2. Click on Network and Sharing Center
    3. Select Change adapter settings on the left
    4. Right-click on your wireless adapter and select Disable

    Close any bandwidth intensive programs
    All network connections have limited bandwidth. This is usually what you pay for when selecting a plan from your Internet Service Provider(ISP). As an example, a typical DSL connection is 7Megabits per second (Mb/s). When you use more than your maximum bandwidth your latency will drop. If your network is shared ANYONE running these programs on your network will affect your performance.
    Some Common Bandwidth Intensive Programs:
    BitTorrent programs: BitTorrent, uTorrent or Azure
    Voice over IP programs: Mumble, Skype, Ventrilo or Teamspeak
    Video Streams: YouTube, Instant Messenger Video Chat, LiveStreams (own3d, xsplit, etc)
    Steam Game or Patch Downloads


    Restart your network hardware
    Like your computer, network hardware will get sluggish if it has not been rebooted in a long time. Usually this takes weeks or months to happen but some routers or modems need to be rebooted more frequently. Take the time to unplug your modem and router for 30 minutes. Then reboot your modem first and let it load before starting your router. It is also a good idea to reboot your machine after following these steps.


    Bypass extraneous network hardware
    Sometimes lag or disconnects can be caused by faulty network hardware. To eliminate this as a cause it is a good idea to try temporarily bypassing hardware that is not required. For instance, many home networks utilize routers, switches or hubs. If you can bypass these and connect directly to your modem via an Ethernet cable you may be able to identify an error in a piece of hardware.


    Disable your firewalls
    Firewalls work by filtering all incoming and outgoing network traffic. This filtering process takes time. Usually this is not a problem, but some firewalls that become misconfigured or corrupted can add significantly to your latency. Having multiple firewalls on a system can also lead to latency problems as the firewalls will “fight” over the connection.

    [Advanced] Setting up Quality of Service (QoS)
    Many consumer routers have a special setting that will allow you to prioritize certain network traffic. This setting is usually NOT required to have BF3 run properly. If you do not configure the QoS settings properly, you may actually end up slowing down your BF3 experience. A few examples of situations where QoS may help are; you are on a shared connection, you have very low bandwidth or you have multiple computers attempting to play BF3 at the same time. However, discussing how to set up QoS is outside the scope of this post. You can find a very detailed guide here: http://lifehacker.com/326543/ensure-a-fast-internet-connection-when-you-need-it

    UOTrace
    Also, you might consider doing a a UOtrace and post it here so we can check the network routing from your computer to EA's servers: https://help.ea.com/article/how-to-uo-trace

     Please accept solutions if they are correct and press the XP button if somebody helped you. This way you help others in the same situation.

    Cheers
    -Carbonic

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I am on a laptop that does not have a ethernet cable port and I am out of usb ports for it so that is not an option also here are my UOT scans (They looked messed up when I copied and pasted so here are a picture of each one and provided a pastebin link

    Image link:

    UOT scan 1

    UOT scan 2

    Paste Bin link:

    UOT scan 1

    UOT scan 2

    Also thank you for the reply I have already done things like disable programs that are internet intesive and at the moment I am the only one on the internet please tell me if there are any programs I can use to improve/lower my latency or any methods to lower it. Thanks 🙂

  • Carbonic's avatar
    Carbonic
    Hero+
    12 years ago

    As you can see from the UOTrace's there's packetloss somewhere between your ISP and EA's servers. This will cause spikes in ping as those datapackets will have to be sent again which takes time.

    The best thing to do is to provide those traces to your ISP and to EA so they can investigate further.

    You can inform an EA Advisor by going to https://help.ea.com/contact-us
    You will have to write some keywords about your problem, then fill out product, category and platform, press "Find Solutions" and then "I Still Need Help". Then your contact options will appear.

    Please accept solutions if they are correct and press the XP button if somebody helped you. This way you help others in the same situation.

    Cheers
    -Carbonic