Hallo,
We are not able to help you with your request for a refund. I recommend you contact a game advisor
if you got the game on Origin.
To contact a game advisor, please visit the following site:
https://help.ea.com/contact-us/
# Login to the site.
# Click on "contact a game advisor".
# User the search bar to describe your problem.
# Click on "find solutions".
# Select your product, category and platform.
# Click on "find solutions".
# Scroll down and click on "I still need help".
You will now be provided with the contact options that are available, depending on your country.
If you product was not bought on Origin, please contact your retailer.
With regards,
inSmithereens
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"The way to get started is to quit talking and begin doing"
~ Walt Disney