[INFO REQUEST] PS3/XBOX360 freezing/crash issues
We need some of your information in order to investigate some freezing issues with the PS3 and XBox360 console. It would be great if you guys could provide us with the following data, it will help us to analyze this problems:
- What were you doing before the game froze? (E.g. just joined server, in the middle of the match)
- Where is it freezing? (E.g. on the deploy screen/ when player clicks deploy)
- What Version of the PS3 or Xbox360 do you have (Slim, Super Slim, 1st generation)
- What class were you playing at the time the game froze
- Do you have any additional information for us?
Please make sure that you provide us the information in the form above. You can post any additional information under point 5.
You should all make sure that you have tried the following workarounds in advance:
PS3
Update: If you are experiencing crashing issues while playing as support, please do not select "Indirect Fire" or "Perimeter Defense" as your FIELD UPGRADE.
Clear your game data;
This will clear temporary and downloadable files from the PS3 hard drive; some games may need to redownload patches or updates after the game data is removed.
Process:
- Navigate to the Game section of the main menu.
- Select Game Data Utility.
- Highlight the game you are troubleshooting and press Triangle.
- Select Delete.
- Restart the console.
Clear your temporary files:
From the Cross Media Bar (PS3 Main Menu), locate the internet browser. Once there, select the Internet Browser with X. From the internet browser, press the Triangle button to reach the options menu. This menu will have multiple options. Please navigate to the Tools section. In the Tools section, there are a few items available for deletion near the bottom of this list. All of these options can be deleted without any negative consequences. Please see the Tool section here and delete the items below. Cookies Search History Cache Authentication Information Power cycle the PS3 console. Try to connect once again.
XBOX360
To make sure that no corrupt data is causing your issue, you should clear your cache:
- From the dashboard, click on My Xbox.
- Select System Settings.
- Select Storage.
- Highlight Hard Drive Device.
- Press Y to select Device Options, then Clear System Cache.
- Reboot your console.
Redownload the updates for the game. NOTE: Not all games have a Title Update File.
- From the Dashboard, click on My Xbox.
- Select System Settings.
- Select Storage.
- Select Hard Drive Device by pressing A.
- Select Games and Apps.
- Select Game Title.
- Delete Title Update File.
- Restart Game.
- Download the update when prompted.
Cheers
Basti
/UPDATE: Xbox360 added
/Update2: PS3 new workaround added