We are aware that some players having sound issues after the latest patch. We created this topic to gather your feedback. Please tell us your hardware details (especially soundcard and videocard) and if this issue appears on specific game modes. I merged several topics in this one to make it easier to collect your details. Update: Thanks for all your feedback. We are working to fix this issue and letting you know as soon as we have updated information. Update 31 Jan: We are aware that this issue occurs even on some consoles. Please tell us your console model in this case. Cheers Basti

Guys if you can, post your dxdiag analysis of your PC. If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

Ok, thanks for that, play on any other mode and report back.Note to every one: The no sound bug, the 4 squares on the screen, the problems that some GTX 780 Ti users having with FPS, the new crashes and other errors and problems have been sent to DICE for investigation and they are working on them. For the proof go to Battlelog Forums.Everyone that has this problems, post your PC spec and dxdiag analysis reports and details on where this is happening and when it is happening (post as much details as possible). Also, post this on battlelog as well.If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

This is not only you. I have the same problem after today's update. I hear the background music and a few sounds only (e.g. grenades), but not e.g. gun fire and similar. I met several other players online that had the exact same problem.Hoping for a quick fix. That's very problematic. Everything worked perfectly before today.

Great to hear that. Post your PC spec and if you can dxdiag analysis of your PC.If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

Support Team, EA and DICE,Please give us an update. It has been about a week since this issue has been reported and all players have received was a "we are aware of the issue". I think players deserve a little more information at this point. EA / DICE PLEASE TELL US!-What is EA's brief summary of the reported issue? (This is so similar issues are not misreported in the same thread and so players understand that EA understands the problem) -What feedback does EA need from the players? (Does EA need more information from the players?)-What configurations does EA believe is affected by the reported problem? (This is so players with other configurations can reported the issue so EA can widen the scope of affected systems)-What does EA believe is causing this issue? (This is so EA can demonstrate to players that it has a technical understanding of the underlying issue)-What is the severity level? (How many players are affected and how high of a priority is this for EA?)-What fixes will need to be required to fix this issue? (Is this a server patch, player patch or infrastructure fix?)-What controls will be in place to prevent a similar event from occurring? (Show the players EA is learning from their mistakes and not just going to repeat them. Everyone makes mistakes, intelligent people learn from them)-When is this expected to be resolved or another official update/response to be given? (Updates with no progress on an issue are better than no update at all)Player Appreciation month will NOT make players forgive EA for past poor gaming experiences. I know EA works hard to enrich the player experience but sometimes we all need to be reminded. EA should take every bug and use it as an opportunity to demonstrate to the players how hard it works to give us the best experience possible. Kind Regards from-An EA Customer,A Fan of the Battlefield Series,A Fellow Technical Support Engineer,A Loyal Gamer,-WarTechz

[Info Request] Sound issues after latest 30 Jan patch

396 Replies

Anonymous
12 years ago
having issues with sound. cannot hear gunfire or steps. very annoying . when will this be fixed??
Anonymous
12 years ago
I am having a glitch using the iPad Air commander bf4 app. It's pretty significant: sometimes it shows the whole field as dead (skull crossbones icon). It shows the scoreboard as 000 vs 000 the whole game. I cannot see objectives on the screen (will only show like B and C but not A, D, E, F, G, etc.) I cannot use regular UAV, only the EMP UAV...
How do I fix this? I have just tried updating BF4 on PS4 and reinstalling the commander app plus the battlelog. I am at a loss, but it worked for the first week and after that these glitches are in every game.
HELP!
Anonymous
12 years ago
Just played Hardcore TDM on PS4, having the same sound issue as everyone else. The music that sounds when the match is about to end kept going off randomly and only a very few sounds could be heard, but no gunfire or running or anything of value.
Anonymous
12 years ago
When playing any multiplayer map in any mode on my PS4 Serial # MB062187404 the theme music loops every 30 seconds for the entire match. Occasionally, I'll hear a grenade explode or a parachute open. I can't hear gunfire from teammates or enemies which means I'm shot and killed in complete silence. It's very frustrating to play when you can't tell you're getting shot.

UPDATE: 2/1/14
All sound issues have been fixed. The game was working perfectly this morning.
Anonymous
12 years ago
On PS4 on Team Deadmatch there is no shooting, steps and other sounds, however you can hear the background music. On other modes its fine, its only on TDM.
ItstDames
12 years ago
TDM and every other mode.
Soundcard: Creative Audigy Platinum EX
Graphics Card: AMD HD5770
Anonymous
12 years ago
PS4 - No audio except loading screen music/sting looping through entire rounds, some explosion sounds and parachutes. This is occuring in every TDM match I connect to. Conquest and Domination modes not affected.
Anonymous
12 years ago
Same issue on two different systems at our office. (Almost) no sound, only load screen music. Can hear radio (spotting etc) VERY faintly, sometimes all sounds pop in for a second or two. Most commonly when you die, it seems.
Intel i5, onboard sound, geforce gtx 460, win 8.1. Other system similar, Intel with nvidia and win 8.1.
Anonymous
12 years ago
Time of this report: 2/1/2014, 09:34:30
   Machine name: BIGSAM51
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
   Language: German (Regional Setting: German)
   System Manufacturer: To Be Filled By O.E.M.
   System Model: To Be Filled By O.E.M.
   BIOS: BIOS Date: 07/13/12 16:53:43 Ver: 04.06.05
   Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
   Memory: 8192MB RAM
   Available OS Memory: 8088MB RAM
   Page File: 2154MB used, 14018MB available
   Windows Dir: C:\Windows
   DirectX Version: DirectX 11
   DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
   System DPI Setting: 96 DPI (100 percent)
   DWM DPI Scaling: Disabled
   DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
          Input Tab: No problems found.
---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 660 Ti
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 660 Ti
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1183&SUBSYS_11831569&REV_A1
     Display Memory: 4038 MB
   Dedicated Memory: 1989 MB
      Shared Memory: 2048 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: FUJITSU XL3220T
      Monitor Model: XL3220T
         Monitor Id: FUS07B4
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3221 (English)
     Driver Version: 9.18.13.3221
        DDI Version: 11
       Driver Model: WDDM 1.1
Driver Attributes: Final Retail
   Driver Date/Size: 12/19/2013 21:33:31, 18222008 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C3-11CF-4C7A-8E311CC2C435}
          Vendor ID: 0x10DE
          Device ID: 0x1183
          SubSys ID: 0x11831569
        Revision ID: 0x00A1
Driver Strong Name: oem43.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section093:9.18.13.3221😛ci\ven_10de&dev_1183
     Rank Of Driver: 00E02001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Hope that helps!
Have a Soundloop problem. its like all the time the sounds come for the end for the round. No weapon, walk or other sound appear at this time. sometimes, after a new round is loading the sound issue is away and it works fine but stutters alot. (not the sound, the game itself). Testet on TDM and will test all other gamemodes and post it then in here too. i want to help out with this problem so much, so i hope its possible to get a fix as soon as possible... its almost unplayable without sound >.<.
-Sry for my bad english, im from germany.
lNSOMNlS
12 years ago
Creative X-Fi Xtreme Music
Radeon ATi HD4890
Ever since installing the new patch I haven't been able to gain normal sounds just the same sounds that are being reported.
I've tried restarting the PC and Origin, deleting the Profile settings in My Documents and waiting for the next round to start after having none for a whole round. Still it stays the same.

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[Info Request] Sound issues after latest 30 Jan patch

396 Replies

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