We are aware that some players having sound issues after the latest patch. We created this topic to gather your feedback. Please tell us your hardware details (especially soundcard and videocard) and if this issue appears on specific game modes. I merged several topics in this one to make it easier to collect your details. Update: Thanks for all your feedback. We are working to fix this issue and letting you know as soon as we have updated information. Update 31 Jan: We are aware that this issue occurs even on some consoles. Please tell us your console model in this case. Cheers Basti

Guys if you can, post your dxdiag analysis of your PC. If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

Ok, thanks for that, play on any other mode and report back.Note to every one: The no sound bug, the 4 squares on the screen, the problems that some GTX 780 Ti users having with FPS, the new crashes and other errors and problems have been sent to DICE for investigation and they are working on them. For the proof go to Battlelog Forums.Everyone that has this problems, post your PC spec and dxdiag analysis reports and details on where this is happening and when it is happening (post as much details as possible). Also, post this on battlelog as well.If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

This is not only you. I have the same problem after today's update. I hear the background music and a few sounds only (e.g. grenades), but not e.g. gun fire and similar. I met several other players online that had the exact same problem.Hoping for a quick fix. That's very problematic. Everything worked perfectly before today.

Great to hear that. Post your PC spec and if you can dxdiag analysis of your PC.If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

Support Team, EA and DICE,Please give us an update. It has been about a week since this issue has been reported and all players have received was a "we are aware of the issue". I think players deserve a little more information at this point. EA / DICE PLEASE TELL US!-What is EA's brief summary of the reported issue? (This is so similar issues are not misreported in the same thread and so players understand that EA understands the problem) -What feedback does EA need from the players? (Does EA need more information from the players?)-What configurations does EA believe is affected by the reported problem? (This is so players with other configurations can reported the issue so EA can widen the scope of affected systems)-What does EA believe is causing this issue? (This is so EA can demonstrate to players that it has a technical understanding of the underlying issue)-What is the severity level? (How many players are affected and how high of a priority is this for EA?)-What fixes will need to be required to fix this issue? (Is this a server patch, player patch or infrastructure fix?)-What controls will be in place to prevent a similar event from occurring? (Show the players EA is learning from their mistakes and not just going to repeat them. Everyone makes mistakes, intelligent people learn from them)-When is this expected to be resolved or another official update/response to be given? (Updates with no progress on an issue are better than no update at all)Player Appreciation month will NOT make players forgive EA for past poor gaming experiences. I know EA works hard to enrich the player experience but sometimes we all need to be reminded. EA should take every bug and use it as an opportunity to demonstrate to the players how hard it works to give us the best experience possible. Kind Regards from-An EA Customer,A Fan of the Battlefield Series,A Fellow Technical Support Engineer,A Loyal Gamer,-WarTechz

[Info Request] Sound issues after latest 30 Jan patch

396 Replies

Anonymous
12 years ago
Any ETA on when the fix might be available to the PC Platform
If this doesn't fix anything, please click the white XP button and to give me some XP.
If this annoys you please stop buying unfinished games and move on to a better developer, click the green solution button and mark it as solution so it can help others by showing that EA make crap games that we are fooled into buying and really should spend their money elsewhere.
Anonymous
12 years ago
I have had the same issue after installing the new patch and downloading the latest ATI drivers (13.12).
FIX: Start a new online game and then hit ESC, go to options.Fiddle around with the AUDIO settings - I got it working by swithcing from SURROUND mode to STEREO, save.
Note: this might not be a permanent fix and might not work on everyones version, but it did at least work out for me!
Anonymous
12 years ago
This is happening to me on the Xbox One. This is a constant issue since the update. The sounds never start later in the match or anything. I have played at least 10 matches since the update and the only sound that comes through during entire multiplayer matches, on any game type, are the grenade explosions, some equipment sounds like placed radio beacons or scanners, and the main menu/loading screen plays during the entire match. There are still many, many, many issues with Betafield 4 that I hope Dice is working on, but this is the first issue that has actually turned me away from playing BF4. Now I have to play a crap multiplayer game like CoD Ghosts. Please make this resolving this issue a top priority!
Anonymous
12 years ago
This is happening to me on the Xbox One. This is a constant issue since the update. The sounds never start later in the match or anything. I have played at least 10 matches since the update and the only sound that comes through during entire multiplayer matches, on any game type, are the grenade explosions, some equipment sounds like placed radio beacons or scanners, and the main menu/loading screen plays during the entire match. There are still many, many, many issues with Betafield 4 that I hope Dice is working on, but this is the first issue that has actually turned me away from playing BF4. Now I have to play a crap multiplayer game like CoD Ghosts. Please make this resolving this issue a top priority!
Anonymous
12 years ago
One Xbox One - The Loading screen starts playing end game (Your Team Lost) Music before the map is finished loading up, and then after I spawn in... there isn't any sound, only the ambient end game music continues to play.
It's happening ALOT since the 1-30 patch, on at least 40% of the matches I jump into.
Anonymous
12 years ago
Xbox one. Same issues. No sound on random boards
Anonymous
12 years ago
PC - For me, it only happens on TDM mode. No sound, just a loop of the "end of round" music.
Anonymous
12 years ago
Guys, we are sorry for the bugs but the problem is being fixed. If you have it, describe it in full detail. Your feedback has helped much on solving the problem. Please, do not rant as this thread was created for you to give feedback on the problem, so the fixing can be faster.
If this helps, please click the white XP button and to give me some XP.
If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.
Rawhead08
12 years ago
I've had the sound problem as well on ps3. It happens on TDM where the end game music plays while the map is loading. Then there is no gun sounds, footsteps, voices during the game. After that round if you stay on that server the sound returns during the next round. Again this is on ps3 since the 1/30 patch.
Anonymous
12 years ago
Started out a small deal. Now even if I restart the game no sound. even if I reboot no sound. well no sound = no game.......
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{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Headset Earphone (2- Afterglow Universal Wireless Gaming Headset)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_0E6F&PID_010D&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/12/2013 05:40:58, 109824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7004 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/28/2013 14:31:05, 3564376 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7004 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/28/2013 14:31:05, 3564376 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (2- Afterglow Universal Wireless Gaming Headset)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 05:40:58, 109824 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: FrontMic (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7004 (English)
Driver Attributes: Final Retail
Date and Size: 11/28/2013 14:31:05, 3564376 bytes
Cap Flags: 0x0
Format Flags: 0x0

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[Info Request] Sound issues after latest 30 Jan patch

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