We are aware that some players having sound issues after the latest patch. We created this topic to gather your feedback. Please tell us your hardware details (especially soundcard and videocard) and if this issue appears on specific game modes. I merged several topics in this one to make it easier to collect your details. Update: Thanks for all your feedback. We are working to fix this issue and letting you know as soon as we have updated information. Update 31 Jan: We are aware that this issue occurs even on some consoles. Please tell us your console model in this case. Cheers Basti

Guys if you can, post your dxdiag analysis of your PC. If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

Ok, thanks for that, play on any other mode and report back.Note to every one: The no sound bug, the 4 squares on the screen, the problems that some GTX 780 Ti users having with FPS, the new crashes and other errors and problems have been sent to DICE for investigation and they are working on them. For the proof go to Battlelog Forums.Everyone that has this problems, post your PC spec and dxdiag analysis reports and details on where this is happening and when it is happening (post as much details as possible). Also, post this on battlelog as well.If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

This is not only you. I have the same problem after today's update. I hear the background music and a few sounds only (e.g. grenades), but not e.g. gun fire and similar. I met several other players online that had the exact same problem.Hoping for a quick fix. That's very problematic. Everything worked perfectly before today.

Great to hear that. Post your PC spec and if you can dxdiag analysis of your PC.If this helps, please click the white XP button and to give me some XP.If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.

Support Team, EA and DICE,Please give us an update. It has been about a week since this issue has been reported and all players have received was a "we are aware of the issue". I think players deserve a little more information at this point. EA / DICE PLEASE TELL US!-What is EA's brief summary of the reported issue? (This is so similar issues are not misreported in the same thread and so players understand that EA understands the problem) -What feedback does EA need from the players? (Does EA need more information from the players?)-What configurations does EA believe is affected by the reported problem? (This is so players with other configurations can reported the issue so EA can widen the scope of affected systems)-What does EA believe is causing this issue? (This is so EA can demonstrate to players that it has a technical understanding of the underlying issue)-What is the severity level? (How many players are affected and how high of a priority is this for EA?)-What fixes will need to be required to fix this issue? (Is this a server patch, player patch or infrastructure fix?)-What controls will be in place to prevent a similar event from occurring? (Show the players EA is learning from their mistakes and not just going to repeat them. Everyone makes mistakes, intelligent people learn from them)-When is this expected to be resolved or another official update/response to be given? (Updates with no progress on an issue are better than no update at all)Player Appreciation month will NOT make players forgive EA for past poor gaming experiences. I know EA works hard to enrich the player experience but sometimes we all need to be reminded. EA should take every bug and use it as an opportunity to demonstrate to the players how hard it works to give us the best experience possible. Kind Regards from-An EA Customer,A Fan of the Battlefield Series,A Fellow Technical Support Engineer,A Loyal Gamer,-WarTechz

[Info Request] Sound issues after latest 30 Jan patch

396 Replies

ReVader
12 years ago
After today's 1,2 GB patch, I got new bugs, one of the most annoying of them is the audio one, where the game just make the explosions and win music in a loop, it happened to me when i joined a game on the middle and was solved when a new game began, but the entire server was complaining about it, and it happened to me in two different servers, one was American the other was Brazilian, some players got exactly the same issue, some did not got the sound back when the new game started, some heard a interference sound, some complained about having the sound back and then having the sound removed again minutes later.
I got some disconnection problems I didn't had on the past too, the infamous "Game disconnected: Something went wrong" is now happening to me, I've never got that one till today.
I doesn't know if this will help, but my specs are:
Core I5 3470
8GB of RAM Corsair Vengeance
EVGA Nvidia Geforce GTX 660 TI SC (Driver 332.21 installed, but some players with the beta 334 got the same issue as well)
PSU Corsair TX650V2
Game installed on a secondary HDD
20 MB/s internet connection
MB: Gigabyte GA-Z77X-D3H, the sound card is onboard.
Some of the players had the issue on AMD Radeon as well.
And thanks for the little performance tweaks, now I can play on Ultra at 60 fps.
Hope this help you to solve some of the bugs, or at least, to know about their existence.
Anonymous
12 years ago
Nvidia GTX770M

joined another TDM, sometimes when I do die I can hear faint gunshots and explosions before the end game sound plays. And I can hear the sound when I unlock new attachments
Anonymous
12 years ago
Ok, thanks for that, play on any other mode and report back.
Note to every one: The no sound bug, the 4 squares on the screen, the problems that some GTX 780 Ti users having with FPS, the new crashes and other errors and problems have been sent to DICE for investigation and they are working on them. For the proof go to Battlelog Forums.
Everyone that has this problems, post your PC spec and dxdiag analysis reports and details on where this is happening and when it is happening (post as much details as possible). Also, post this on battlelog as well.
If this helps, please click the white XP button and to give me some XP.
If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.
Anonymous
12 years ago
I have the same problem!
I have ad iMac with windows 8.1 with boot camp.
-Intel cora i5 quad-core 2,7GHz
-8 GB ram
-SSD 250GB
Intel Iris Pro Graphics
emh... yes, i play battlefield 4 with Intel Iris Pro Graphics :D
Sorry for any mistakes, i'm Italian.
Anonymous
12 years ago
People on xbox one are reporting the same problem.
I was always getting the sound issue where there was no sound for the first 30 seconds of the match or so and then it seems to slide in, also on xbox one.
Anonymous
12 years ago
Ok, it has been noted. Post more details on the problem like, what game mode you wore on and what map. Give as much details as possible.
If this helps, please click the white XP button and to give me some XP.
If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.
Anonymous
12 years ago
When playing any multi player map I just get the theme music playing only the entire time.. Occasionally when a grenade goes off it will be the only thing I hear but other then that, I hear no gun fire, explosions whatsoever or anything else !!! Very frustrating to play when you can't tell your getting shot at, then your dead, without knowing!!!
Intel Core i7-3770 cpu @ 3.40ghz
memory : 8mb ram
NVIDIA GeForce GTX 660
-OldSch0ol-Cale
12 years ago
Have same problem, but after next map loads the sound was fixed, may be the problem only when joining session.
Specs: core i3-540, 8 gb micron 1333
asrock h55m-le
gigabyte 580 gtx
sound - via 1708s onboard
win 8.1 sl
Anonymous
12 years ago
xxtenderonixx , this bugs have been reported to DICE and they are fixing it. In the meantime, post your PC spec and dxdiage analysis report.
If this helps, please click the white XP button and to give me some XP.
If this solves your question, click the green solution button and mark it as solution so it can help others with the same problem.
Anonymous
12 years ago
I suddnely got my sound back.
Installed a new driver for the sound card and I got sound bacl, but it wasn't working with my headset. So I rolled back and I still have sound.

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[Info Request] Sound issues after latest 30 Jan patch

396 Replies

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